--- description: Review of AlertOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AlertOps | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [AlertOps](/software/164686/alertops) # AlertOps Canonical: https://www.softwareadvice.co.uk/software/164686/alertops Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/164686/alertops?page=2) > AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, \& DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more. > > Verdict: Rated **4.7/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 21 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AlertOps - **Location**: Bloomingdale, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$18.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter - $0 per user/month. (Max 5 Users) Standard - $8 Per User/Month - Billed Annually Premium - $18 Per User/Month - Billed Annually Enterprise - $28 Per User/Month - Billed Annually See all plans \& features: htps://alertop.com/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bosnia & Herzegovina, British Virgin Islands and 117 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Approval Workflow - Audit Management - Audit Trail - Automatic Backup - Chat/Messaging - Collaboration Tools - Communications Management - Customisable Templates - Customizable Fields - Dashboard - Disaster Recovery - Email Alerts - Event Logs ## Integrations (80 total) - AWS CloudTrail - Airbrake - Apica - AppDynamics - AppSignal - Auvik - BigPanda - Bitbucket - Bitrise - BugSnag - Catchpoint - Checkly - Cherwell Service Management - CircleCI - Confluence ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [DevOps Tools](https://www.softwareadvice.co.uk/directory/4380/devops/software) - [RMM Software](https://www.softwareadvice.co.uk/directory/4344/remote-monitoring-and-management/software) - [Website Monitoring Software](https://www.softwareadvice.co.uk/directory/4550/website-monitoring/software) ## Alternatives 1. 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In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. > > **Cons**: Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. ----- ### "Very Happy Customer." — 5.0/5 > **L.Victoria** | *10 June 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I can make the schedule ahead of the time and make changes immediately when needed. > > **Cons**: Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form. > > We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us\! ----- ### "Good technology but customer service needs polish." — 4.0/5 > **George** | *13 February 2018* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts. > > **Cons**: Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription. ----- ### "AlertOps Review" — 5.0/5 > **Katrina** | *23 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently. > > **Cons**: I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times. > > My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support. ----- ### "AlertOps is Great\!" — 5.0/5 > **Chris** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The flexible scheduling, easy setup and clear notification options with the app, text and calling. > > **Cons**: No real cons, wish we had the budget to use the higher-level plan haha. > > Alertops has been a great product for us. Really makes after hours calls easy to manage. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/164686/alertops?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/164686/alertops) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data