--- description: Review of Zaui Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zaui | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Travel Agency Software](/directory/4524/travel-agency/software) > [Zaui](/software/163564/zaui-software) # Zaui Canonical: https://www.softwareadvice.co.uk/software/163564/zaui-software Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/163564/zaui-software?page=2) > Zaui Software is a web-based reservation system that helps transport, tour \& activity, event planning and rental companies with online booking and travel management. Its key features include user access control, reseller management, gift, and promotional code distribution. The application’s resource scheduling feature allows supervisors to manage their staff calendar and vehicle fleet. Owners can automate e-commerce, track inventory, set pricing and calculate revenue across multiple sales channels. With its ticketing tool, users can generate customized event tickets and process multiple transactions. Zaui Software integrates with payment platforms such as Moneris Solutions, PayPal, Trust My Travel, Bambora, Stripe, Exact Transactions, eWAY, Global collect, Innovate payments and more. The solution comes with a mobile application for iOS, and support is provided via phone and email. > > Verdict: Rated **4.3/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 54 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zaui Software - **Founded**: 1999 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: The Basic version is available free of cost. Contact Zaui Software for Enterprise plan pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, China, Denmark, Germany, Japan, Mexico, New Zealand, Norway, South Africa, Sweden, United Kingdom, United States ## Features - API - Accounting Integration - Activities Booking - Activity Dashboard - Activity Tracking - Alerts/Notifications - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - CRM - Central Reservation System - Channel Management - Communication Management - Customer Data Management - Customer Database - Customer Management - Customer Support - Customisable Reports ## Integrations (16 total) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - Latlogix - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Travel Agency Software](https://www.softwareadvice.co.uk/directory/4524/travel-agency/software) ## Related Categories - [Travel Management Software](https://www.softwareadvice.co.uk/directory/4602/travel-management/software) - [Travel Agency Software](https://www.softwareadvice.co.uk/directory/4524/travel-agency/software) - [Ticketing Systems](https://www.softwareadvice.co.uk/directory/4641/ticketing/software) - [Tour Operator Software](https://www.softwareadvice.co.uk/directory/4391/tour-operator/software) - [Transportation Management Systems](https://www.softwareadvice.co.uk/directory/252/transportation-management-software/software) ## Alternatives 1. [Samsara](https://www.softwareadvice.co.uk/software/51789/samsara) — 4.5/5 (944 reviews) 2. [Freightview](https://www.softwareadvice.co.uk/software/6024/freightview) — 4.7/5 (743 reviews) 3. [Motive](https://www.softwareadvice.co.uk/software/51721/motive) — 4.5/5 (1687 reviews) 4. [PCS TMS](https://www.softwareadvice.co.uk/software/387370/tms-express) — 4.2/5 (234 reviews) 5. [Truckbase](https://www.softwareadvice.co.uk/software/377882/truckbase) — 4.8/5 (68 reviews) ## Reviews ### "Zaui" — 3.0/5 > **Verified Reviewer** | *1 April 2019* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: I like the layout of the Reservation sreen. It allows you to easily see what is happening that day > > **Cons**: The way our itineraries can be done in Zaui doesnt make it very clear for the drive i.e. all information gets put in one continous line rather than spread out so we are not able to use his function as it is and continue to use our current system of creating word docs as run sheets for the drivers ----- ### "Moderately satisfied and sure hoping things get better" — 4.0/5 > **Stefanie** | *7 April 2023* | Leisure, Travel & Tourism | Recommendation rating: 6.0/10 > > **Pros**: The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. > > **Cons**: When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. > > We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. ----- ### "Critical issues with software reliability" — 2.0/5 > **Pieter** | *31 July 2019* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use. > > **Cons**: If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have\! > > It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product\! ----- ### "Best reservation system I've ever used (and I've used a lot)" — 5.0/5 > **Kimberly** | *17 March 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc. > > **Cons**: Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM\! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment. > > SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system. ----- ### "Your quest seeking a new res-tech solution is now over\!" — 5.0/5 > **Niall** | *20 April 2021* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over\! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs. > > **Cons**: We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused. > > My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/163564/zaui-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/163564/zaui-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data