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About Gorgias
Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows administrators to configure workflow rules to send automated responses, assign tickets, tag issues, and manage other repetitive tasks.
Gorgias enables team members to centrally manage customer communications across multiple channels, including email, phone, contact us pages, Facebook, and Instagram. It lets employees create templates and use pre-designed macros to send responses and pre-fill answers for queries, such as order shipping date, status, and return requests. Additionally, supervisors can access the built-in dashboard to gain insights into pre-sale tickets, conversion rates, converted tickets, sales per agent, and other key metrics.
Gorgias facilitates integration with several third-party solutions, such as Shopify, Magento, BigCommerce, Yotpo, Smile.io, RingCentral, and more. It also offers Android and iOS mobile applications, which allows employees to manage operations remotely. It is available on monthly and annual subscriptions and support is extended via FAQs, live chat, email, documentation, video tutorials, and other online measures.
Gorgias pricing
Gorgias has a free version and offers a free trial. Gorgias paid version starts at US$60.00/month.
Starting Price:
US$60.00/month
Free Version:
Yes
Free trial:
Yes
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Gorgias Reviews for UK Users
Feature rating
5 reviews of 117
View all reviews
Saskia
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
5
Reviewed on 05/09/2023
Georgias is excellent computer program
Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience.
Pros
You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity.
Cons
Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment.
Eszter
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 28/09/2021
Best help desk, highly customizable, reasonable price
Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority.
Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.
Pros
We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.
Cons
It would be nice if they offered phone support and more e-commerce integrations.
Ryan
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 16/12/2024
Good product for the price!
Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far.
Pros
It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents.
Cons
Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create.
Stephany
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 27/11/2024
Handle all of you customer support tickets with 1 Tool!!!!
I would highly recommend this platform to any ecom. company.
Pros
That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things. The automation and customer help desk can be changed and tailored to your specific needs. I would highly recommend this platform to any ecom. company.
Cons
Sometimes it can be a little difficult to change automation features if you do not have prior training.
Verified Reviewer
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
4
Reviewed on 24/06/2020
Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify
User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
Pros
Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
Cons
If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
