--- description: Review of Mint Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mint Service Desk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Mint Service Desk](/software/162247/mint-service-desk) # Mint Service Desk Canonical: https://www.softwareadvice.co.uk/software/162247/mint-service-desk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/162247/mint-service-desk?page=2) > Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline. Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures. > > Verdict: Rated **4.8/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 22 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: OPGK RZESZOW - **Location**: Rzeszów, Poland - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Mint Service Desk offers flexible pricing based on your preferred deployment model: Cloud or On-Premises. Cloud Deployment Choose between two subscription-based plans: MintSD Lite – A cost-effective option with essential features for smaller teams. MintSD Pro – Designed for growing businesses, includes advanced functionality and support. On-Premises Deployment Ideal for organizations requiring full control over their environment: Pro Plan – Includes all core features and support for self-hosted setups. Enterprise Plan – Offers everything in the Pro plan, plus the ability to request and develop custom changes tailored to your business needs. Contact us for detailed pricing or to find the best plan for your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German, Malay, Polish, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Categorisation - Asset Library - Asset Lifecycle Management - Asset Sharing - Asset Tracking - Automated Routing - Availability Management - Barcode/Ticket Scanning - CMDB - CMS Integration - Capacity Management - Change Management ## Integrations (5 total) - Lansweeper - Microsoft Azure - Microsoft Exchange - OAuth - baramundi Management Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Digital Asset Management Software](https://www.softwareadvice.co.uk/directory/1634/digital-asset-management/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1754 reviews) 2. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Desk Manager](https://www.softwareadvice.co.uk/software/310334/desk-manager) — 4.8/5 (106 reviews) 4. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5 > **J F** | *27 October 2020* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports. > > **Cons**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\! > > I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible. ----- ### "ITSM Software that doesn't kill your budget and time" — 5.0/5 > **Piotr** | *30 September 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: - flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) > > **Cons**: - some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) ----- ### "Very good Asset Management tool" — 5.0/5 > **Verified Reviewer** | *9 October 2020* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: I like that it has its own ticketing system integrated with it. > > **Cons**: I wish they improve and modernize the user interface. ----- ### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5 > **Tomasz** | *30 July 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. > > **Cons**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. > > We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). ----- ### "Nice and affordable ITSM solution." — 5.0/5 > **Mauricio** | *8 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. > > **Cons**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. > > The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/162247/mint-service-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/162247/mint-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data