When I Work

Pros

The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.

Cons

The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.

Pros

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Cons

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

Alternatives Considered

Reasons for Choosing When I Work

Switched From

Reasons for Switching to When I Work

Pros

Out of all scheduling apps I've used in multiple jobs, this one is by far the best.

Cons

Some features that I WOULD use are paywalled behind other features/services that I have no interest in

Pros

Drag and dropping shifts and the colour coded job sites.

Cons

After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child.
When I work doesn't care and will not support.
They have now lost one of their longest customers.
They used to care about their customers, now they don't.

Pros

It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.

Cons

I really was happy with When I Work. I had no major issues. I would like to switch back.