--- description: Review of Zingtree Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zingtree | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Flowchart Software](/directory/4357/flowchart/software) > [Zingtree](/software/161767/zingtree-agent-scripting) # Zingtree Canonical: https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting?page=2) > Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off. Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk. Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered. > > Verdict: Rated **4.4/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 95 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zingtree - **Location**: Larkspur, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Zingtree's subscription pricing starts at $25/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - "What If" Scenarios - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Application Management - Automated Routing - Blended Call Centre - Business Process Automation - CRM - Call Centre Management - Call Scripting - Call Transfer - Collaboration Tools - Computer Telephony Integration - Customer Database - Customisable Branding - Customisable Forms - Data Analysis Tools - Decision Tree ## Integrations (6 total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Chat ## Category - [Flowchart Software](https://www.softwareadvice.co.uk/directory/4357/flowchart/software) ## Related Categories - [Flowchart Software](https://www.softwareadvice.co.uk/directory/4357/flowchart/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Business Process Management Software](https://www.softwareadvice.co.uk/directory/4351/bpm/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Yonyx](https://www.softwareadvice.co.uk/software/93908/yonyx) — 4.7/5 (256 reviews) 2. [Decisions](https://www.softwareadvice.co.uk/software/131383/decisions) — 4.6/5 (27 reviews) 3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "We tried to use it for internal training and it should not be used this way" — 4.0/5 > **Vincentas** | *13 August 2019* | Wireless | Recommendation rating: 8.0/10 > > **Pros**: Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support > > **Cons**: Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed > > Build internal knowledge base and troubleshooting tool ----- ### "Quick, efficient, great training tool. Downside is it can be sometime glitch y." — 4.0/5 > **Verified Reviewer** | *19 June 2018* | Legal Services | Recommendation rating: 4.0/10 > > **Pros**: Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time. > > **Cons**: It can be glitchy and screens can lock. Not frequent but creates disruptions for team members. > > Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix. ----- ### "Basic, but Effective" — 3.0/5 > **Verified Reviewer** | *5 September 2018* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs. > > **Cons**: The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches. > > Great for call centers and easy to use in terms of getting new employees off the ground and going. ----- ### "It is pretty easy to use and customize." — 4.0/5 > **Verified Reviewer** | *20 June 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work. > > **Cons**: As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product. ----- ### "This is excellent and easy to learn. Great flexibility for implementation. Great product." — 5.0/5 > **Verified Reviewer** | *21 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge. > > **Cons**: Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version. > > Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data