3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About Volusion

Volusion is a cloud-based e-commerce solution designed to help businesses design, launch and manage personalized e-commerce websites using custom domains and personalized themes. The platform comes with a built-in content editor, which allows organizations to add or update text content and images across the website. Volusion lets users create custom product category pages, add subcategories and handle search engine optimization (SEO) to improve promotion. Features include CSS editor, inventory monitoring, search capabilities, barcode generator, pricing management, tax rate calculator and ROI tracking. Additionally, role-based permissions allow managers to provide restricted access to employees, view admin history and track changes across the online store. Volusion enables enterprises to manage customer accounts and view purchase history/contact information to improve marketing campaigns. It allows users to gain insight into abandoned/live carts, and popular products via reports. The solution supports integration with various third-party platforms such as Facebook, eBay and Amazon.
Volusion Software - Volusion custom product pages
Volusion Software - Volusion updating product details
Volusion Software - Volusion pricing management
Volusion Software - Volusion payments management
Volusion Software - Volusion custom product pages - thumbnail
Volusion Software - Volusion updating product details - thumbnail
Volusion Software - Volusion pricing management - thumbnail
Volusion Software - Volusion payments management - thumbnail

Volusion pricing

Volusion does not have a free version but does offer a free trial. Volusion paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Volusion

B2Sell B2B & eCommerce

eSeller is a complete eCommerce platform that allows businesses of all sizes to set up an online storefront and sell...

Volusion Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.9
Customer Support
3.8
5 reviews of 47 View all reviews
Michael
Michael
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2019

Volusion has given us a great web site

We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.

Pros

The stability. There's never been an issue with connectivity.

Cons

There are not very many options for offering my customers discounts. Coupon codes are very restricted.

josh
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2022

Great ecommerce platform

I've had a great experience with a software I continue to use it to this day

Pros

This is a very easy to use platform that I was able to learn quickly and has helped me immensely

Cons

If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function

Lauren
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 31/10/2022

At Least, the Customer Service Used to Be Good

Pros

When we had issues, customer service was always easy to reach and super responsive.

Cons

I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team.

Kimberly
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2022

Volusion works

all of my sales go through it

Pros

easy to help customers find what they are looking for

Cons

setting up was so very horrid, total pita

Alternatives Considered

Shopify

Reasons for Choosing Volusion

Big commerce got full of themselves and doubled cost

Reasons for Switching to Volusion

trial period to check out and start setting up
Robert
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 17/06/2022

Good but aging

We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use.

Pros

Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process.

Cons

The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so).

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