Weave

Pros

Lots of tools built in. Reminders, reviews, payments, texting, and phones.

Cons

Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution.

Pros

the interactions with the patient are much easier to track

Cons

the short character limit for bulk messaging

Pros

As far as the actual software goes, the only thing I liked was what was shown and promised to us during our demo before purchasing the product, which was not at all what the product or support actually delivered. The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for.

Cons

Everything, but especially the support. Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process. We told them we were only able port our phone number over on a Monday, as it's the only weekday we're closed. They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete. The product functionality is also terrible. "Features" that are half built and not meant to be used yet, despite them being launched in the software. Many functionalities that are promised are actually not available at all. Oh but don't worry, everything you need is "on the road map to be implemented next year".

Pros

The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency.

Cons

Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices.

Alternatives Considered

Reasons for Choosing Weave

Switched From

Reasons for Switching to Weave

Pros

Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier.

Cons

I wish that Weave could attach patient communication to patients charts in EHR.

Pros

It makes communicating with patients so much easier. We serve the hearing impaired community and with weave our patients can text to communicate which includes scheduling and confirming appointments.

Cons

Understanding how to leave a recorded message when we are not in the office such as on holidays.

Pros

Weave makes communicating with our patients a breeze! I love the team chat feature to communicate with our team members in our office.

Cons

No complaints with Weave. 10/10 recommend.

Pros

I love how easy it is to communicate with patients

Cons

not being able to access templates on everyones weave

Pros

Weave is so convenient for us to use in communication with our patients as well as sending and receiving payments.

Cons

Very occasionally the app will crash, but this issue is often time fixed very quickly.

Pros

Ease of use. Also very easy to learn and adapt your practice to.

Cons

Nothing I have found so far. Always making improvements and taking feedback.

Pros

That you can communicate with customers no matter where you are.

Cons

Sometimes that features, like images, do not show up on the mobile app

Alternatives Considered

Reasons for Choosing Weave

Switched From

Reasons for Switching to Weave

Pros

The text message service is awesome. This service has saved our office a lot of time. I also love the app on my phone. I can check the messages and schedule away from the office.

Cons

No spell check when texting. I type to fast and misspell words.

Alternatives Considered

Reasons for Choosing Weave

Switched From

Reasons for Switching to Weave

Pros

saved our bacon during covid (texting w patients, bulk messages, etc)

Cons

Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years).

Pros

For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.

Cons

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Alternatives Considered

Reasons for Switching to Weave

Pros

I work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently

Cons

i do not dislike anything that I have utlized so far

Pros

What I like most about Weave is how it seamlessly integrates communication and patient management into one platform. The ability to text and call patients directly from the software has greatly improved our efficiency and responsiveness. Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running smoothly. Plus, the payment processing feature makes it easy for patients to settle their bills, enhancing their overall experience with our practice. It's a game-changer for streamlining operations and enhancing patient satisfaction!"

Cons

I’d love to see more customization options for the automated messages, so we can tailor them even more to our specific practice needs.

Pros

Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.

Cons

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Pros

Shortly after buying my new office, the office had a fire and we had to shut down. We were closed for a year before we found a new spot. Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely. It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we found new staff.

Cons

There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email- so you can't text or email. Crystal PM is also not integrated with important features like save the date reminders. I would like to see a more frequent refresh from Crystal to Weave. If a patient asks to text them a reminder of their appointment, and it takes 5 minutes to add a new patient to the system, it is easy to forget about during that time. Also the email campaigns are having an issue with spacing/glitching.

Pros

I like how Weave is very important to our everyday work environment. It has many features and they create new ones often. It is not just for patient communication but also easy to communicate with our staff.

Cons

I do not have any cons with weave. Our office has had weave for more than 6+ years. I have no complaints and recommend to any medical offices.

Pros

I love weave! So many amazing things I can use through them and always provide the best support!

Cons

sometimes it says someone is typing to the same patient as me when they aren't

Pros

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Cons

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Pros

I like that we can use the phone for texting and calls. I love having the calls recorded

Cons

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for

Pros

Weave is easy to use, makes communication between staff and patients a breeze.

Cons

We have used weave for years for features such as 2 way texting, faxing, appointment reminders/confirmation and payments. About 6 months ago we felt that we may be interested in adding the online scheduling and online forms feature to our account. We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with was unaware that we were doing both and also didn't really seem to know what she was doing anyways. We got a brief explanation of how to use these features and had maybe 1 of 5 questions answered then and there. No worries, it was pretty self explanatory. Unfortunately these features did not mesh well with our EHR system (even though we were convinced that they would) and when we reached out to customer service about the issues we ran into we were put on hold for LITERALLY 4 HOURS?! After that hideous hold experience we decided to go the email route. There was no follow up to resolve the issues and by the end of the month free trial we hadn't been able to successfully use either of the features. So naturally we decided to stick with what we had already and opt out of the new features. It was at this point that we called at the end of the month to ensure that we would not be charged for these new features to be added to our account. After a half hour long call of being told "you don't have to call, at the end of the month the free trial will automatically end and you WILL NOT BE CHARGED" I was confident we could check this off of our list of things to do. Well get this, WE STILL GOT CHARGED. This then spiraled into us having to call weave not once, not twice, not even three times but FOUR TIMES to try and get this billing issue fixed. I kid you not, every single call ended in someone promising us that the issue had been resolved when it in fact had not. This lasted over 5 months of us getting notifications that our account was past due and emails from weave stating that we had an unpaid invoice and blah blah blah. Again, within one of those 5 calls in total I spoke with them again about this issue when I was again told it was taken care of and then BOOM! WE'RE LOCKED OUT OF OUR ACCOUNT AND OUR PHONES ARE NOT WORKING. WOW AWESOME. I had to call YET AGAIN, this time I'm told there is an invoicing issue but that they will unlock out account so that we can continue to use it. Now we are in again and using it still but we are still getting a constant pop up stating that our account is past due and you know we have the slightest feeling that the problem is still not resolved.

Pros

It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too.

Cons

Maybe a way to update the hold music and a way to update the way we set up phone tree.

Pros

The ease of having all our calls and text messages in one spot

Cons

Not able to assign voicemails from the app