--- description: Review of SurveyMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveyMonkey | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [SurveyMonkey](/software/157864/surveymonkey) # SurveyMonkey Canonical: https://www.softwareadvice.co.uk/software/157864/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.softwareadvice.co.uk/software/157864/surveymonkey?page=2) > SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management. The platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data. SurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations. > > Verdict: Rated **4.6/5** by 10475 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10475 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Benchmarking - Brand Guidelines - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.softwareadvice.co.uk/directory/4615/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.softwareadvice.co.uk/directory/4615/ai-marketing-tools/software) - [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software) - [Forms Automation Software](https://www.softwareadvice.co.uk/directory/4223/forms-automation/software) - [Form Builder Software](https://www.softwareadvice.co.uk/directory/4464/form-builder/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.uk/software/449992/Enquetes-Maken) — 4.6/5 (1730 reviews) 2. [Google Forms](https://www.softwareadvice.co.uk/software/179230/google-forms) — 4.7/5 (11479 reviews) 3. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2904 reviews) 4. [Typeform](https://www.softwareadvice.co.uk/software/324633/typeform) — 4.7/5 (971 reviews) 5. [SurveyLegend](https://www.softwareadvice.co.uk/software/72231/surveylegend) — 4.6/5 (965 reviews) ## Reviews ### "SurveyMonkey Review - Fresh Perspective" — 5.0/5 > **Leo** | *8 July 2026* | Biotechnology | Recommendation rating: 9.0/10 > > **Pros**: There are a variety of customizable options for making surveys, this allows for the creation of surveys that are appropriate for each use case. > > **Cons**: The pricing structure could be improved. The basic free plan has met my needs well, but paid tiers are a bit pricy if you need extra features for just a few surveys. > > My overall experience with SurveyMonkey continues to be positive. I appreciate the introduction of integrations that allow me and my team to add surveys to other sites or apps like Google Drive. ----- ### "A Reliable tool - Just be ready to pay for the good parts\!" — 4.0/5 > **Verified Reviewer** | *27 June 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. > > **Cons**: The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. > > SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. ----- ### "A simple and effective tool for collecting customer feedback and workplace surveys" — 5.0/5 > **Khushdeep** | *28 June 2026* | Furniture | Recommendation rating: 9.0/10 > > **Pros**: What I like most about SurveyMonkey is how easy it is to create and share surveys. The interface is straightforward, and it allows us to quickly design questions that suit our business needs. It helps us organize customer feedback in a clear way, which is useful for improving service in a retail environment. It also works well across devices, making it easy to use during or after work. > > **Cons**: The main drawback is that many useful features, such as advanced analytics and customization, are only available in the paid version. The free version is a bit limited for detailed business insights, and design options can feel basic. For a growing business, more flexibility in reporting would be helpful. > > SurveyMonkey has been a helpful tool in my work at a brick and furniture store where we often need to collect customer feedback and understand client satisfaction. It has made it easy to create short surveys for customers after purchases or deliveries, helping us improve service quality and understand what clients expect from us. The platform is simple enough for quick use at the workplace, and it does not require technical skills, which makes it convenient for daily operations. It has helped our team gather structured feedback and make better decisions based on real customer responses. ----- ### "Easy-to-use, reliable tool to collect feedback" — 5.0/5 > **Dre'** | *19 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use and it has great flexibility. I really like that I can generate a survey very quickly or use it for something more elaborate if necessary. Specifically, I like the number of question formats that are either more difficult to create with other products or not available. > > **Cons**: For some reason, I have had a hard time with download options. It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format. I don't now what the barrier is to me remembering that. User error, I'm sure. > > I was able to get up and running with SurveyMonkey very quickly. I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app. I still use it but not as regularly as I once did. It is one of the most intuitive tools I have ever used. There are also some cool data visualization options that I didn't use as much but are nice to have available. ----- ### "SurgeryMonkey is best for feedback" — 5.0/5 > **Brooke** | *21 June 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I loved the ease of use, survey design and scheduling options. Team and employment engagement is phenomenal with this software\! > > **Cons**: I don’t have any complaints. I will always leave positive review feedback because of the great customer support and value for money\! > > I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process\! ----- Page: 1 / 420\ Next: [Next page](https://www.softwareadvice.co.uk/software/157864/surveymonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/157864/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data