SurveyMonkey

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys. SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
SurveyMonkey Software - Data trends
SurveyMonkey Software - Completion rate
SurveyMonkey Software - Survey creation
SurveyMonkey Software - Survey list
SurveyMonkey Software - Collect responses
SurveyMonkey Software - Data trends - thumbnail
SurveyMonkey Software - Completion rate - thumbnail
SurveyMonkey Software - Survey creation - thumbnail
SurveyMonkey Software - Survey list - thumbnail
SurveyMonkey Software - Collect responses - thumbnail

SurveyMonkey pricing

SurveyMonkey does not have a free version and does not offer a free trial. SurveyMonkey paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
No

Alternatives to SurveyMonkey

SurveyMonkey Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.6
Customer Support
4.3
5 reviews of 10,086 View all reviews
Aditya Kumar
Aditya Kumar
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 08/01/2025

Great time using Survey Monkey

Using Survey Monkey for up to 2 years till date, I have to say it is pretty decent by the results it generates from the various surveys, saving my precious time.

Pros

The most liked feature of SurveyMonkey, according to me, is its intuitive and rapid-responding user interface and easy-to-drag features. Can be used as a great market research tool. Also, the report compilation from the numerous number of survey responses is also pretty decent.

Cons

Being features being very handy, they actually come at a bit elevated price in comparison to other form-generating websites. And also sometimes it feels more like a template-type website, as in we can't do something on our curiosity.

Mohamed
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 22/12/2024

All that you need to conduct a survey or quizz at a low cost

An affordable solution to collect data from different respondents at very low prices yet with amazing features that range from the unlimited number of questions and designs to data exportation and report analyses. SurveyMonkey still remains a free solution for students, teachers and researchers; the option other rivals offer at 250 USD, insanely expensive.

Pros

The right if not the best platform to land to conduct surveys, create quizzes or simply collect data out of your respondents. SurveyMonkey proves to be an ideal survey solution for the amount of distinguishable features it claims to have, unlimited number of questions, baffling designs, charts and graphs allowing easy analyses, mainly various means to extract data in form of PDF, CSV or other file forms or extensions.

Cons

Though it is away from its rivals as Pinpoll, it is still expensive mainly for individuals and with limited features for free tiers. There should be additional tiers and balanced features that might grab researchers' attention.

Thorsten
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 06/01/2025

Easy to make research with SurveyMonkey.

Pros

It's easy to learn how to use while creating surveys and forms. It's easy to implement and use in collecting/researching information.

Cons

It's a little bit costly and has limited features.

Jaime
  • Industry: Industrial Automation
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2024

Enhancing communication and transparency by increasing satisfaction and customer retention.

Implement changes easily and in a simple way with the power of SurveyMonkey.

Pros

My ultimate goal as a Sales Manager is maintaining communication and transparency which is significant in turning customer feedback into actions. SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in terms of implementing the efforts.

Cons

This software makes it easier to handle any resistance to changes by making them known to our customers before implementation. This is the goal and it accomplishes it perfectly.

Ritchie
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 25/12/2024

SurveyMonkey is the standard!

I would highly recommend SurveyMonkey to anyone that needs to other a data driven surgery that will be shared with a large amount of people.

Pros

I love how easy it is to organize and use the data from the Surveys.

Cons

It takes some getting used to setting up and implementing the surveys.

Alternatives Considered

Google Forms

Reasons for Switching to SurveyMonkey

More options to make surveys custom and unique to the situation.

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