About Shop Boss

Shop Boss Pro is cloud-based auto repair shop solution that helps auto shop owners with vehicle workflow management. The solution enables automotive repair shops to create customer invoices and manage vehicle repair history. Key features include a customer portal, repair tutorials and digital vehicle inspection (DVI). The DVI feature allows auto shops to send photos, videos and technician comments to vehicle owners. The solution also enables users to scan vehicle identification numbers (VIN) through a barcode scanner and search customer information along with vehicle details. Shop Boss provides multiple-shop management features and enables multiple users to log into the system. Users can coordinate through a live chat feature. Other features include a customer communication log, employee time clock, part pricing matrix and part inventory management. It also provides an appointment scheduling feature which can be integrated with business' websites. Shop Boss is available on a monthly subscription basis that includes support via email, phone and online FAQs.
Shop Boss Software - Shop Boss work progress
Shop Boss Software - Shop Boss manage workflow
Shop Boss Software - Shop Boss view inspections
Shop Boss Software - Shop Boss sales summary
Shop Boss Software - Shop Boss approve payment request
Shop Boss Software - Shop Boss customer and vehicle information
Shop Boss video
Shop Boss Software - Shop Boss work progress - thumbnail
Shop Boss Software - Shop Boss manage workflow - thumbnail
Shop Boss Software - Shop Boss view inspections - thumbnail
Shop Boss Software - Shop Boss sales summary - thumbnail
Shop Boss Software - Shop Boss approve payment request - thumbnail

Shop Boss pricing

Shop Boss does not have a free version and does not offer a free trial. Shop Boss paid version starts at US$199.00/month.

Starting Price:
US$199.00/month
Free Version:
No
Free trial:
No

Alternatives to Shop Boss

Shop Boss Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.7
5 reviews of 60 View all reviews
Joseph
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 27/01/2025

Best customer support

Friendly interface very good solid just needs a few tweaks and I believe it would be a great thing to use in the automotive field

Pros

Ease of Use
No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good.

Attentive features
Multi use ordering, parts log, invoices, as your doing one you can easily switch to whatever you need at that given time

Strategic reporting
Get all the helpful reports so you can see where you auto techs could improve the overall service being provided.

Easy intergrations
Use with other tools to help provide the best and most accurate service

Awesome customer service experiences

Cons

Learning the software
For some it may be easy first use but others may have some difficulty to getting the hang of it

Further customizations
For detailed custom options I believe it could use improvement

Absolute no offline connection
Some people may need to access the system when offline

Mark
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/09/2024

Amazing software!

Well put a request in for a demo, Got a phone call right after the holiday weekend from [sensitive content hidden] which is very transparent about cost and everything the system offers.

Pros

How every little thing is integrated and built in the software to run the shop smoothly

Cons

No complaints, It's Definity everything i think any shop needs to have to keep everything organized. and [sensitive content hidden] was absolute amazing on the Demonstration.

Larry
Larry
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/01/2025

The handy dandy shopboss

At first it was a little overwhelming. With all of the different things your capable of doing with shopboss. From ordering parts yourselve to keeping up with expense reports.

Pros

That there is no mire piecing together report to see how your shop is performing. Whether your making money or losing mobey. Shopboss keeps track of it for you saving you time you would be waising on putting reports together.

Cons

So farci haven't found any 1 thing i can't tolerate about shopboss. Its everything you could ask for in a shop management siftware

Paul
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 16/11/2023

Stay away from this software

It is one of the biggest most costly mistake I have made in my 16 years in business and know I feel stuck with it.

Pros

Nothing so far, A lot of talk from them and any obvious flaws they claim they are aware of and will be fixed in the imaginary update that never appears. Also if you join there private help groups and you don't pretend to like there software they ban you and remove your comments.

Cons

Customer support is non existent. Software is expensive and counter intuitive

Angella
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2025

Awesome all In one shop software

Easy to get set up and quick. User friendly interface made it even easier to learn. Everything you need is right in front of you from obtaining vin reports and history to ordering tires. Made my life so much easier. 5 plus stars! Highly recommend.

Pros

So many important things you need to run your shop all in one program

Cons

No complaints about shop boss from this shop boss.

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