About Shop Boss

Shop Boss Pro is cloud-based auto repair shop solution that helps auto shop owners with vehicle workflow management. The solution enables automotive repair shops to create customer invoices and manage vehicle repair history. Key features include a customer portal, repair tutorials and Digital Vehicle Inspection (DVI). The DVI feature allows auto shops to send photos, videos and technician comments to vehicle owners. The solution also enables users to scan Vehicle Identification Numbers (VIN) through a barcode scanner and search customer information along with vehicle details. Shop Boss Pro provides multiple-shop management features and enables multiple users to log into the system. Users can coordinate through a live chat feature. Other features include a customer communication log, employee time clock, part pricing matrix and part inventory management. It also provides an appointment scheduling feature which can be integrated with business' websites. Shop Boss Pro is available on a monthly subscription basis that includes support via email, phone and online FAQs.
Shop Boss Software - Work in Progress - see all your work in one place. You can also order parts, chat with your team, send unlimited 2-way texts to your customers, and update the customer portal.
Shop Boss Software - Workflow - See where your shop work is and what you need at a glance.
Shop Boss Software - Boss Inspect - Digitial Vehicle Inspection. Take photos & videos, use canned updates and findings to allow techs to inspect vehicles quickly.
Shop Boss Software - Dashboard - See how your shop is doing in real-time in a way that makes sense to you.
Shop Boss Software - Integrated payments with consumer financing and secure signature capture. It also has text-to-pay.
Shop Boss Software - VIN Scanner - Quickly get the information you need from the VIN scanner without having to type it in.
Shop Boss video
Shop Boss Software - Work in Progress - see all your work in one place. You can also order parts, chat with your team, send unlimited 2-way texts to your customers, and update the customer portal. - thumbnail
Shop Boss Software - Workflow - See where your shop work is and what you need at a glance. - thumbnail
Shop Boss Software - Boss Inspect - Digitial Vehicle Inspection. Take photos & videos, use canned updates and findings to allow techs to inspect vehicles quickly. - thumbnail
Shop Boss Software - Dashboard - See how your shop is doing in real-time in a way that makes sense to you. - thumbnail
Shop Boss Software - Integrated payments with consumer financing and secure signature capture. It also has text-to-pay. - thumbnail

Shop Boss pricing

Shop Boss does not have a free version and does not offer a free trial. Shop Boss paid version starts at US$199.00/month.

Starting Price:
US$199.00/month
Free Version:
No
Free trial:
No

Alternatives to Shop Boss

Shop Boss Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.5
Customer Support
4.6
5 reviews of 53 View all reviews
Michael
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2021

User Friendly - Feature Heavy - Great Product

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Pros

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

Cons

There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Alternatives Considered

AMS Protractor

Reasons for Choosing Shop Boss

ROWriter was charging a lot and moving to a web subscription service. Their technical support was atrocious and rigid. Their sales/account team was even worse as their turnover was so high we never actually knew who our account rep was. The software was stagnant and behind the times.

Reasons for Switching to Shop Boss

Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all.
Woodrow
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/02/2023

Make the move and don’t look back!

Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!!

Pros

From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!!

Cons

Only con I can think of is that we didn’t switch sooner!!

Alternatives Considered

Shopmonkey

Reasons for Choosing Shop Boss

Originally Main reason was for the cloud based and to simplify. Saving money and dealing with a company that made more advancements inside of the first year than the old company made in 12 was a bonus!!

Reasons for Switching to Shop Boss

The warm welcome from the sales, along with the ability to run the program side by side with my old one for a month for free.
Amanda
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 15/06/2023

The only thing consistent with ShopBoss is it is down, and "being worked on"

Just know we are severely disappointed.

Pros

When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.

Cons

The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.

Response from CSB Technologies Inc.

Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at [email protected] and they'd be happy to discuss your current situation.

Replied 19/06/2023
Victor
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
3

5
Reviewed on 07/03/2024

Good POS for an auto shop, needs some updates

Pros

The boss inspections are the best inspections of any other POS

Cons

missing some integrations, not synced dispatch board

Danielle
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2023

Shop Boss Review

Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss.

Pros

The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.

Cons

The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.

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