ServiceTitan

Pros

Regular updates and improvements to the software

Cons

Support needs improvement - but they are working on it!

Pros

Reporting features and "build your own reports" with easy-to-use templates

Cons

Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team

Pros

Nothing.

Cons

That my phones did not work.
Put us out of business.

Pros

Their constant innovation and improvements

Cons

This is hard, I don't have a negative. I could say price, but that's not fair because it's well worth the cost.

Pros

I love the simplicity and efficiency it provides to my jobs

Cons

The price can be a little much for a smaller company but it’s well worth it

Pros

I love that there is dispatch, marketing features, and also call tracking!

Cons

I don’t honestly have any “cons” regarding Service Titan.

Alternatives Considered

Reasons for Choosing ServiceTitan

Switched From

Reasons for Switching to ServiceTitan

Pros

It's ability to handle almost any task we need, and they keep adding functionality.

Cons

At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though.

Pros

I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better.

Cons

I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming.

Pros

ServiceTitan helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc.

Cons

Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn.

Pros

Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try.

Cons

Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded

Pros

I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

Cons

I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly.

Alternatives Considered

Reasons for Choosing ServiceTitan

Switched From

Reasons for Switching to ServiceTitan

Pros

Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow.

Cons

The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.

Pros

Working with our Success Manager in bi-weekly meetings to improve how we use Titan

Cons

Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website.

Pros

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Cons

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time.
The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

Pros

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Cons

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Pros

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

Cons

having to have 3rd party company for support

Pros

Has everything we need plus some. All in one stop where you do not need to shop around for your options.

Cons

Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing?

Pros

ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use.

It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date.

They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network.
I would recommend ServiceTitan.

Cons

I haven't found anything I dislike at this time.

Pros

We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue.

Cons

The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them.

Pros

Very Powerful Software that can adapt to what you need for your Home Improvement Business

Cons

It was primerly built for the HVAC industry. Yet they have made huge leaps in meeting the needs of other Home Improvement industry professionals.

Pros

Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.

Cons

I wish that more of the Pro products were available to everyone and were a part of the standard package.

Pros

The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like.

Cons

The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality.

Pros

I like that ST can be expanded depending on your needs. There are constantly new developments (add-ons) to an already industry leading software. My guess is that most companies aren't even scratching the surface for what ST can do, which is a mistake. Invest in this software and use it to scale your business.

Cons

Price increases but this is commonplace for tech

Pros

Love the customizability, the simplistic use of features, the support and community that ST offers

Cons

Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).

Pros

I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements

Cons

I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve.