--- description: Review of ServiceMax Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceMax | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [ServiceMax](/software/153874/servicemax) # ServiceMax Canonical: https://www.softwareadvice.co.uk/software/153874/servicemax Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/153874/servicemax?page=2) > ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities. ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs. Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices. > > Verdict: Rated **4.3/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 43 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceMax - **Location**: Pleasanton, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per User - **Pricing Details**: Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, French, German, Italian, Japanese, Spanish, Swedish - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Approval Process Control - Automated Scheduling - Availability Management - Billing & Invoicing - Budgeting/Forecasting - Calendar Management - Calendar Sync - Calendar/Reminder System - Chat/Messaging - Checklists - Client Portal - Collaboration Tools - Compliance Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.co.uk/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.co.uk/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.co.uk/directory/500/work-order/software) - [Garage Door Software](https://www.softwareadvice.co.uk/directory/4180/garage-door/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.uk/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Fracttal One](https://www.softwareadvice.co.uk/software/413016/fracttal) — 4.6/5 (1773 reviews) 2. [Limble](https://www.softwareadvice.co.uk/software/34626/limblecmms) — 4.8/5 (738 reviews) 3. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 4. [FieldPulse](https://www.softwareadvice.co.uk/software/109782/fieldpulse) — 4.6/5 (411 reviews) 5. [BuildOps](https://www.softwareadvice.co.uk/software/426830/buildops) — 4.5/5 (151 reviews) ## Reviews ### "A great tool for long term quality work" — 5.0/5 > **Bianca** | *19 February 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. > > **Cons**: Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. > > ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. ----- ### "Best Tool for Field service Operations" — 5.0/5 > **Verified Reviewer** | *30 January 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. > > **Cons**: Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those > > I have a total of 3 years experience in Servicemax ----- ### "ServiceMax - Really? Isn't it Time to Give Up?" — 1.0/5 > **Verified Reviewer** | *10 February 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: \* I enjoyed using ServiceMax when they were backed by General Electric (GE). \* ServiceMax is compliant and works which is always a plus. > > **Cons**: \* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. \* ServiceMax is clunky and moves at the pace of molasses. > > It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. ----- ### "ServiceMax Review" — 5.0/5 > **Casey** | *15 August 2018* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic. > > **Cons**: ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated. > > I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. ----- ### "My Servicemax Review" — 4.0/5 > **Brandon** | *14 June 2022* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO. > > **Cons**: I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/153874/servicemax?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/153874/servicemax) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data