About Copper
Copper pricing
Copper does not have a free version but does offer a free trial. Copper paid version starts at US$25.00/month.
Alternatives to Copper
Copper Reviews for UK Users
Feature rating
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great CRM for Gmail users
Pros
It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.
Cons
The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).
Alternatives Considered
PipedriveReasons for Choosing Copper
Recommendation of a friend.Switched From
TrelloReasons for Switching to Copper
Gmail integrationResponse from Copper
Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The ONLY Fully-Integrated CRM Solution for Google Workspace
Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs.
Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking.
@TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!
Pros
Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).
Cons
Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.
Reasons for Choosing Copper
Eat your heart out, Salesforce. Copper just packed your lunch! If you are looking for a robust CRM/ lead management/ marketing suite that has all the lipstick but WITHOUT the Dev cost of Salesforce et al, then you need to try Copper. We did. And we couldn't be happier. Just try it. You won't regret it.Switched From
Salesforce Sales CloudReasons for Switching to Copper
Copper was the robust, affordable solution to our growing CRM needs. Without the Dev cost.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Basic CRM, looking for automated workflows, look elsewhere!
Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.
One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.
From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.
Pros
One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities.
Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.
We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.
Cons
While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io.
Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline.
More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.
Reasons for Switching to Copper
I didn't have much authorization in the selection of Copper, however, I have looked into switching costs and leaving Copper due to their limited workflow automations. Hubspot and Salesforce look more robust and integrated with our other marketing tools. We are too sunk in with Copper into Slack, our backend, and current sales process to switch over and learn again. As a result, we have decided to stick with Copper and wait anxiously for their new product updates.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Copper Review
It does the trick and is a good value for the product.
Pros
It integrates nicely with GSuite. It's also very customizable.
Cons
Copper APIs could use some improvement. Their APIs are sometimes clunky, takes a bit of trial and error to figure out, and difficult to build on top of compared to similar tools.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Intuitive, Inclusive & Scalable
Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.
Pros
The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.
Cons
the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates
Reasons for Choosing Copper
Contactually really only kept you nurturing leads but didn't incorporate pipeline management along with transaction and data management effectively.Switched From
ContactuallyReasons for Switching to Copper
The amount of features and intuitive layout of the program was easily the most scalable as we grow, and the best value monetarily as well!Response from Copper
Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!
