About Propertyware

Propertyware, a RealPage company, is a powerful, customizable and open all-in-one software solution designed to help Single Family property management companies run their business their way. Propertyware provides unmatched customization, an open API for two-way data exchange, portfolio-level accounting and reporting, and the industry’s only solution for multi-regional expansion and growth allowing managers to easily monitor local operations and see holistic reporting with a single sign on. Built by single-family experts, Propertyware has been the industry’s leading property management platform for almost 20 years for residential rental businesses. Today, we’re fortunate to be the software provider for some of the industry’s largest and most successful single-family property management companies. For more information, visit www.propertyware.com, and connect with us on Twitter, LinkedIn, and Facebook.
Propertyware Software - Portfolio overview
Propertyware Software - Learning catalog
Propertyware Software - Monthly income
Propertyware Software - Reconciliations
Propertyware Software - Prospects
Propertyware Software - Management fee calculation
Propertyware video
Propertyware Software - Portfolio overview - thumbnail
Propertyware Software - Learning catalog - thumbnail
Propertyware Software - Monthly income - thumbnail
Propertyware Software - Reconciliations - thumbnail
Propertyware Software - Prospects - thumbnail

Propertyware pricing

Propertyware does not have a free version. Propertyware paid version starts at US$1.00/month.

Starting Price:
US$1.00/month
Free Version:
No
Free trial:
No

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Propertyware Reviews for UK Users

Feature rating

Value for Money
3.8
Functionality
3.8
Ease of Use
3.7
Customer Support
4.0
5 reviews of 308 View all reviews
Jim
Jim
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2018

Propertyware is the heart of our office operations

I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

Pros

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

Cons

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

Response from RealPage

Hi Jim -

I was just scanning our reviews and didn't see where anyone responded to you. Thanks so much for taking the time to leave us a review! We appreciate your positive comments.

Replied 23/04/2019
Bruce
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2021

Propertyware & QuickBooks

Very good. Excellent technical support, constantly improving features.

Pros

It is a good database and syncs financial information with QuickBooks

Cons

It's reporting features are limited. Sometimes the engineers will disable a feature while making other improvements.

Reasons for Choosing Propertyware

Yardi became very expensive and was not improving features. We decided to consolidate all of our bookkeeping functions into QuickBooks. Propertyware was able to give us this important function

Switched From

Yardi Voyager

Reasons for Switching to Propertyware

As stated previously, the ability to sync financial information into a proprietary software file was paramount with us.
Charla
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 08/11/2016

Is Propertyware a fit for everyone?

This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Pros

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Cons

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Colin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 26/03/2024

Propertyware review

It’s better than Quick books which is what we used prior to PW.

Pros

Better than quickbooks. The maintenance management section works well

Cons

Not intuitive. I would absolutely hate it if support wasn’t so great. Software seems to be built by accountants for accountants. Simple tasks are more difficult than than they need to be.

Response from RealPage

Hi Colin. Thanks for your review. Be sure to check out Propertyware University by clicking on the "Training" link in the upper-right section of your account.

Replied 01/05/2024
Richard
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/09/2021

Propertyware Software - ease of use, many features and awesome support

Pros

The software has many useful features for example Custom fields, customized reporting, and automated scheduling of reports. Integration with DocuSign is a huge time saver. The support is awesome. I always get a response from my initial phone call to support.

Cons

I think there is room for improvement on the mobile app other than that I am extremely happy with the software.

Alternatives Considered

Rent Manager

Reasons for Choosing Propertyware

Appfolio was horrible, no support, Had to wait up to a week fro a response

Reasons for Switching to Propertyware

I felt it was a better product

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