--- description: Review of Remedyforce Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Remedyforce | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Remedyforce](/software/152479/bmc-remedyforce) # Remedyforce Canonical: https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce?page=2) > Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data. Remedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects. > > Verdict: Rated **4.3/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 15 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$50.00 - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, French, German, Japanese, Portuguese, Spanish - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Approval Process Control - Asset Tracking - Assignment Management - Availability Management - Baseline Manager - Calendar Management - Call Centre Management - Capacity Management - Catalog Management - Change Management - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Credential Management ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) ## Alternatives 1. 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[TeamDynamix](https://www.softwareadvice.co.uk/software/65333/teamdynamix) — 4.4/5 (150 reviews) ## Reviews ### "Good for what it is by to expensive too" — 4.0/5 > **Nicole** | *24 October 2023* | Fine Art | Recommendation rating: 7.0/10 > > **Pros**: It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards. > > **Cons**: It can be expensive if you are using it for a small to medium size business and the capabilities are not as robust as they could be for the price. > > Remedyforce can be expensive, and the initial setup and configuration process can be complex. ----- ### "Top Help Desk Tool" — 4.0/5 > **Verified Reviewer** | *13 January 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It has features that are intuitive for our change and incident management workflows and approval flows. > > **Cons**: It has an outdated user interface, which makes it less appealing to work with. > > Use it for automating approvals in our change and incident management, and use it for documenting changes. ----- ### "Not the best" — 2.0/5 > **Chris** | *14 June 2022* | Higher Education | Recommendation rating: 4.0/10 > > **Pros**: It provided reporting on the most important things. > > **Cons**: Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities. > > Was glad we switched and so were most of the co-workers I talked to. ----- ### "Remedyforce Console - User Perspective" — 4.0/5 > **mike** | *3 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: We primarily use this product as our ticketing system. As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal. > > **Cons**: Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket. > > We migrated from Microsoft Service Manager to Remedyforce. Some of the historical data from SM was imported into Remedyforce, and for the most part is working well. ----- ### "My Days On Remedy" — 5.0/5 > **peter** | *16 November 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first. > > **Cons**: I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself. > > Remedy is a flexible system to use for ITSM. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data