--- description: Review of RazorSync Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RazorSync | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [RazorSync](/software/152368/razorsync) # RazorSync Canonical: https://www.softwareadvice.co.uk/software/152368/razorsync Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/152368/razorsync?page=2) > RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management, job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer. RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is available on a monthly basis. > > Verdict: Rated **4.3/5** by 487 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 487 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RazorSync - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing Package Plans: • Solo, up to 2 users, $85/month (annual plan) • Team, up to 7 users, $175/month (annual plan) • Pro, up to 15 users, $360/month (annual plan) • Enterprise, unlimited users, reach out for pricing All plans start with a 14-day FREE trial with all the features of the Enterprise package. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audit Trail - Automated Scheduling - Automatic Backup - Availability Management - Billing & Invoicing - Billing Portal - CRM - Calendar Management - Calendar Sync - Client Portal - Contact Database - Contract/License Management - Cost Estimating ## Integrations (6 total) - Google Calendar - Google Maps - Microsoft Outlook - PayPal - QuickBooks Online - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.co.uk/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.co.uk/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.co.uk/directory/500/work-order/software) - [Garage Door Software](https://www.softwareadvice.co.uk/directory/4180/garage-door/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) - [Electrical Contractor Software](https://www.softwareadvice.co.uk/directory/3965/electrical-contractor/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [QuickBooks Enterprise](https://www.softwareadvice.co.uk/software/49801/qb-enterprise) — 4.5/5 (20613 reviews) 3. [FreshBooks](https://www.softwareadvice.co.uk/software/135928/freshbooks) — 4.5/5 (4506 reviews) 4. [QuickBooks Online Advanced](https://www.softwareadvice.co.uk/software/49805/quickbooks-online-advanced) — 4.4/5 (1037 reviews) 5. [NetSuite](https://www.softwareadvice.co.uk/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews) ## Reviews ### "Prices keep rising" — 3.0/5 > **Dawn** | *6 May 2024* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: We needed a system to be able to remotely look up our customers information and scheduling and this did that > > **Cons**: The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software. > > Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works ----- ### "What I would like have added or changed" — 5.0/5 > **Pavel** | *1 November 2019* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great > > **Cons**: I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client? > > I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers. ----- ### "Very good in theory but only mediocre in execution" — 3.0/5 > **Nicholas** | *28 January 2021* | Facilities Services | Recommendation rating: 5.0/10 > > **Pros**: Excellent customer service, a lot of features, good comprehensive data banks, limitless storage for data, a lot of customization options > > **Cons**: Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface > > Ultimately, RazorSync works well enough for our business to function and depend on it for the essentials. The GPS functionality at its best is not dependable but at its worst, just does not work. I have spent hours speaking to the engineering team to no avail. The customer support is fantastic, however, and will take the time and are available for generous hours throughout the day. ----- ### "I wear all the hats" — 5.0/5 > **Scott** | *27 September 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The flexibility of the invoice entries. I can edit as needed. > > **Cons**: I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services > > There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help ----- ### "Okay software for the price" — 4.0/5 > **Brianna** | *16 March 2021* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere. > > **Cons**: The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it. > > Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data. ----- Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/152368/razorsync?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/152368/razorsync) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data