--- description: Review of PRIME BPM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PRIME BPM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/4351/bpm/software) > [PRIME BPM](/software/150886/prime) # PRIME BPM Canonical: https://www.softwareadvice.co.uk/software/150886/prime Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/150886/prime?page=2) > PRIME BPM is a cloud-based business process management (BPM) solution that enables users to map, analyze and monitor various business processes within the organisation. Key features include a process library, process mapping, process analysis, improvement management, collaboration tools, process approval workflows and more. PRIME BPM offers users a built-in process library featuring APQC process frameworks, as well as a drag-and-drop interface that lets users create process hierarchies. The solution features business process modeling notation (BPMN) language that helps users to map their processes. PRIME BPM’s automated analysis provides tangible details on time, value, cost and efficiency of each process. Users also have access to processes and procedures based on job roles and can capture task attributes such as business rules, key performance indicators (KPIs) and compliance. PRIME BPM provides users with customizable report templates that allows them to generate reports according to their organization's needs. These reports can be created in PDF, Word or Excel format. Services are offered on a monthly subscription basis that includes support via phone, email and online live chat. > > Verdict: Rated **4.4/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 45 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PRIME BPM - **Location**: Brisbane City, Australia - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Contact PRIME BPM for full pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Audit Trail - Business Process Control - Collaboration Tools - Commenting/Notes - Compliance Management - Compliance Tracking - Customisable Templates - Customizable Fields - Data Import/Export - Drag & Drop - Mobile Access - Monitoring - Process Change Tracking - Process Modeling & Designing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Process Management Software](https://www.softwareadvice.co.uk/directory/4351/bpm/software) ## Related Categories - [Business Process Management Software](https://www.softwareadvice.co.uk/directory/4351/bpm/software) - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) ## Alternatives 1. [Zapier](https://www.softwareadvice.co.uk/software/163639/zapier) — 4.7/5 (3043 reviews) 2. [viaSocket](https://www.softwareadvice.co.uk/software/520083/viaSocket) — 4.8/5 (640 reviews) 3. [Visio](https://www.softwareadvice.co.uk/software/410111/visio) — 4.5/5 (3279 reviews) 4. [Lucidchart](https://www.softwareadvice.co.uk/software/88975/lucidchart) — 4.5/5 (2247 reviews) 5. [Albato](https://www.softwareadvice.co.uk/software/362860/albato) — 4.8/5 (403 reviews) ## Reviews ### "PIP Australia partnering with PRIME BPM" — 5.0/5 > **David** | *17 September 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The integration of all process improvement features into a single integrated tool. > > **Cons**: Language and terms in Prime BPM need to be understood and adapted to but once that is done, all systems go. > > We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape. ----- ### "Super combo of process design, improve, simulate and manage project" — 5.0/5 > **Raj** | *11 September 2024* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Process simulation functionality which allows user to simulate multiple scenarios. > > **Cons**: I prefer to start from process mining in order to reduce time however, when it comes to cost mining is costliest part so prime is doing well balancing both cost and functionality. > > Excellent tool which can design, improve, simulate and allow you to manage the process improvement projects. ----- ### "Prime feedback" — 3.0/5 > **Lea** | *15 December 2020* | Accounting | Recommendation rating: 5.0/10 > > **Pros**: Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks. > > **Cons**: Too advanced for large volume based company. Good cost saving tool for some company that can use this tool ultimately. > > Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy. ----- ### "Very statisfied with Prime BPM but we could benefit from different user licensing structure" — 5.0/5 > **Christian** | *13 June 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with Prime's designer module to capture relevant process information and to make that available to users, teams and management. > > **Cons**: User licensing does not perfectly fit to our organization, considering that our organization is very fragmented in many different teams that all report directly to the executive management. There is nothing in between a Super User and Viewer license and the pay difference is huge, but considering the amount of teams that we have and line managers, purchasing an x amount of Super User licenses becomes unreasonably pricey. ----- ### "Review" — 4.0/5 > **Liudvika** | *16 November 2023* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, comprehensive navigation, "sterile" look. intuitive. really love the online support and consideration of suggested ideas to improve. the support team analyses the suggestions and implement them for even better experience of the tool. if rejected, a reasonable explanation why the suggestion is not implemented is provided. > > **Cons**: i am still using it, thus cannot name anything that i particularly do not like about it. if i am still using it means i like it :) > > My overall experience with Prime is very good. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/150886/prime?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/150886/prime) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data