--- description: Review of UserVoice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UserVoice | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [UserVoice](/software/147022/uservoice) # UserVoice Canonical: https://www.softwareadvice.co.uk/software/147022/uservoice Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/147022/uservoice?page=2) > UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time. The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers. Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement. > > Verdict: Rated **4.3/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 70 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UserVoice - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact UserVoice for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Activity/News Feed - CRM - Collaboration Tools - Customer Segmentation - Customisable Branding - Customizable Fields - Dashboard - Data Import/Export - Data Visualisation - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Gantt/Timeline View - Idea Management - Idea Ranking - Ideation ## Integrations (9 total) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Product Lifecycle Management Software](https://www.softwareadvice.co.uk/directory/444/product-lifecycle-management/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Product Management Software](https://www.softwareadvice.co.uk/directory/3493/product-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. 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[Wrike](https://www.softwareadvice.co.uk/software/3777/wrike-pm) — 4.4/5 (2987 reviews) ## Reviews ### "Uservoice is well built, reliable and reasonably priced" — 5.0/5 > **Immad** | *14 April 2014* | Information Technology & Services > > **Pros**: Easy to use Reliable Fully featured Good price > > **Cons**: None that I have found > > Easy to use ----- ### "Feedback manager" — 4.0/5 > **Verified Reviewer** | *5 May 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Tracking using feedback, and voting on ideas was the entry point and was quite innovative when we started using the system several years ago. The widget to get feedback integrated into your web application is great and the user can self serve from Knowledge base articles, other users' ideas, or ask our support team. > > **Cons**: The product backend is quite outdated in UX and over the years it becomes more complex (at least for the size of my company). I suppose this is due to a switch on the types of customers Uservoice targets now (Microsoft-like). The knowledge base is not multilanguage, so you have to create multiple versions of the articles, one in each language, and group them using Categories. > > We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system. ----- ### "Simple way to have support tickets in your web app" — 3.0/5 > **Luis** | *10 August 2017* | Recommendation rating: 8.0/10 > > **Pros**: Super easy to integrate support ticket system in any web app. Also, the screenshot feature has been proved super-useful for our users when communicating a problem, and the feature-suggestion part is also a win. > > **Cons**: Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket. ----- ### "It's time to leverage your product management" — 4.0/5 > **Ekaterina** | *8 March 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management. > > **Cons**: Sometimes it's hard to navigate in so many coloured numbers on the screen. > > We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights. ----- ### "UserVoice helps us provide better support to our users and build a product that they love" — 5.0/5 > **Vincent** | *1 May 2014* > > UserVoice is a great fit for us. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice. It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently. UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop. There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional. The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/147022/uservoice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/147022/uservoice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data