--- description: Review of Yext Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Yext | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Store Locator Software](/directory/4353/store-locator/software) > [Yext](/software/146401/yextknowledgemanager) # Yext Canonical: https://www.softwareadvice.co.uk/software/146401/yextknowledgemanager Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/146401/yextknowledgemanager?page=2) > Yext (NYSE: YEXT) is a digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator. To learn more about Yext, visit Yext.com. > > Verdict: Rated **4.2/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 114 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Yext - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Traditional Chinese, Turkish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Italy, Japan, Lithuania, Mexico and 15 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Artwork Management - Asset Lifecycle Management - Automatic Location Detection - Behavioural Analytics - Benchmarking - Brand Guidelines - Brand Tracking - Calendar Management - Catalog Management - Categorisation/Grouping - Change Management ## Integrations (38 total) - Adobe Commerce - AgencyAnalytics - Agendize - Binary Fountain - Dasheroo - DialogTech - Domo - Dynamics 365 - Engageware - Enhanced Reporting for Google My Business - GoSite - Google Data Studio - Google My Business Post Scheduler - Google My Business Pro Services - Greenhouse ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Store Locator Software](https://www.softwareadvice.co.uk/directory/4353/store-locator/software) ## Related Categories - [Store Locator Software](https://www.softwareadvice.co.uk/directory/4353/store-locator/software) - [Enterprise Search Software](https://www.softwareadvice.co.uk/directory/4368/enterprise-search/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) - [Location Intelligence Software](https://www.softwareadvice.co.uk/directory/4255/location-intelligence/software) ## Alternatives 1. [Zoho Social](https://www.softwareadvice.co.uk/software/392457/zoho-social) — 4.7/5 (3388 reviews) 2. [Asana](https://www.softwareadvice.co.uk/software/5576/asana) — 4.5/5 (13547 reviews) 3. [Hootsuite](https://www.softwareadvice.co.uk/software/137620/hootsuite) — 4.4/5 (3795 reviews) 4. [Wrike](https://www.softwareadvice.co.uk/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 5. [Brand24](https://www.softwareadvice.co.uk/software/24347/brand24) — 4.7/5 (254 reviews) ## Reviews ### "TOP NOTCH" — 5.0/5 > **Hayley** | *9 April 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given. > > **Cons**: Because of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though. > > Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training. But our representative was able to walk me through where to find anything and everything I could ever need. ----- ### "The Single Best Tool for Listings" — 5.0/5 > **Cody** | *2 April 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Set it and Forget it. With Yext, you input your listing and confirm via authenticating factors and in just days you see the direct impact. Organic results improve, SEO improves, Adwords quality improves...you name it\! The second best part is ease of use. Once your listing is within YEXT, they work to address over 100 listing entities online, building search equity for your site within Google and other platforms to assure that your listing is in fact REAL, ACCURATE, and RELIABLE. > > **Cons**: Would be nice if there was a master feature for advertisers to be able to list multiple entities under one account login and separate payment methods. This could also increase the number of subscriptions to YEXT\! > > Outstanding and I've recommended it to clients time and time again\! ----- ### "Poor Experience All Around - Please Avoid" — 1.0/5 > **David** | *2 December 2022* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: I was very excited at first. The sales process was very smooth and the demo they showed was impressive. I also really like the Hitchhiker's idea for education and support. I was very excited, they have an impressive sales team, but unfortunately, that was the end of it. > > **Cons**: -- Onboarding was all over the place. How we had to use the software was laughable. -- Interface (UX/UI) was anything but intuitive. -- Queries were extremely difficult to run without memorizing multiple steps and impossible to train staff on. -- Integration with GBP didn't exist, definitely not a Google Partner. > > When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable. Our first call with support was a joke. The support representative said, to "perform some functions" we had to go up to the URL and remove some text. I couldn't believe my ears. We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts. This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen. We are currently using (2) competitors to Yext and this step is not required. In an attempt to fix the situation, Yext set up 2 meetings with us, which they canceled both at the last second. I have documentation and witnesses for all of this. I wanted to resolve the situation directly with Yext but their support after the sale has been a painful and poor experience. I am here to hopefully help anyone else to avoid this nightmare. I did an evaluation of 8 competitors in the space, and am frustrated that I got chose the wrong platform; as they will not refund our money. We have not used the platform at all, and are such a small business this hurts. ----- ### "Great, simple to use software with cool features" — 5.0/5 > **Madison** | *29 September 2020* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: I liked most how user-friendly the software was, and how well it worked. > > **Cons**: The price. It is definitely pretty expensive when you compare it to other similar softwares on the market. > > My overall experience was good, but like I said, the cost was was irked me. ----- ### "Just say Yext\!" — 5.0/5 > **Paul J.** | *23 April 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Yext offers an amazing product for managing your business location listings, review generation and website location page and schema markup\! > > **Cons**: Not much not to like... Yext is constantly addressing business needs ahead of the curve. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/146401/yextknowledgemanager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/146401/yextknowledgemanager) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data