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About OrderWise
OrderWise is a comprehensive ERP & WMS solution that helps businesses of all sizes and industries manage the entire supply chain process, from manufacturing to drop shipping. Designed to drive increase productivity, accuracy and profitability into every aspect of their daily processes.
Key features of OrderWise include barcoding, inventory tracking, billing, dispatching, customer relationship management (CRM) and much more. Organisations can import bank statements/transaction details and generate financial reports in compliance with industry standards. Additionally, it offers mobile applications for Android devices, which lets users track client interactions, invoices and order status even from remote locations.
OrderWise facilitates integration with various third-party applications such as Magento, eBay, Amazon, WooCommerce and more. Pricing is available on request and support is extended via email, phone and other online measures.
OrderWise pricing
OrderWise does not have a free version. OrderWise paid version starts at £12,000.00/one-time.
Starting Price:
£12,000.00/one-time
Free Version:
No
Free trial:
No
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OrderWise Reviews for UK Users
Feature rating
5 reviews of 24
View all reviews
Anthony
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/12/2021
A fully featured ERP solution that just keeps growing
Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.
Pros
The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues.
Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens.
Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.
Cons
There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.
Alternatives Considered
SAP Business OneReasons for Choosing OrderWise
Sage Line 50 Accounts did not allow us to operate out business processes the way we needed to and provided no flexibility for plans we had.Reasons for Switching to OrderWise
OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards.Response from Forterro Group
Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.
Replied 07/12/2021
Richard
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/11/2019
Next Level Software
OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy.
We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business.
The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours.
We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.
Without hesitation we recommend OrderWise to stockholding businesses.
Pros
Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times
Cons
I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.
Reasons for Switching to OrderWise
OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.Response from Forterro Group
Hi Richard,
Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.
It's great to hear of the success your business has seen since going live with OrderWise!
We look forward to continuing to work together, as well as providing further updates which will benefit your business.
Many thanks,
The OrderWise Team
Replied 02/12/2019
steven
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
1
Reviewed on 18/01/2023
Avoid this software not a lifetime software not suitable for multi channel
AVOID AT ALL COSTSWas sold the dream but had nothing but a nightmare Having paid over 100k for a "Bespoke Scalable Multi-Channel eCommerce Integration" I was expecting to have a working WMS ,I have had nothing but issues since I integrated the system,If you are selling on multiple platforms like eBay and Amazon this is NOT the software for youThe ecommerce sessions are full of bugs, I sell on eBay and I have still not had a working Integration Since April so almost a Year .I had paid for Etsy and this was later advised they couldn't integrate, MANO MANO - No API integrationEXTRA CHARGES - EVERYTHING IS CHARGABLEWhatever you need will be bespoke to your business and will need development at a cost. I have paid for some of this and still have issuesWhen a new sales channel brings out a NEW APi they react to it slow then say its the channels fault ,Then ask for money as its bespoke developmentTo use this you will definitely need a support package which is 12k a year ( I will go into further detail about this ) Having paid over 100k you would expect to be able to use with most sales channels, WRONGAny new channels you will need to pay a "development" fee and if you do pay they will try get it up and working for 6 monthsSUPPORT - Don’t get scammed into thinking this is a lifetime software - the salesman convinces you it is but actually you’ll need to pay for support every year.12k Per year
Pros
The reporting part was ok if you knew what you were looking for
Cons
Hard to use ,overcomplicates things not user friendly ,bugs,doesnt integrate easily with other apps
Suzanne
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 23/09/2019
Revolutionised our business
The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.
Pros
OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.
Cons
I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.
Response from Forterro Group
Hi Suzanne,
Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.
We look forward to continuing to work together as your business grows.
Many thanks,
The OrderWise Team
Replied 02/12/2019
GARY
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 22/08/2024
Powerful but Complicated, Pricing structure Needs work.
Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer.
Pros
Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs.
Cons
Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work.
