Synchroteam

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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About Synchroteam

Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam features contact management, scheduling and dispatch and works order management functionalities. It enables users to drag and drop jobs into employee schedules based on the location, qualification and availability of employees. The solution also provides dispatchers with a real-time view of their workers in the field. Users can customize reports to ensure employees in the field capture specific metrics and parameters about jobs and customers. Synchoteam also provides mobile applications for iOS and Android devices that helps workers to remotely access the solution. APIs are provided for integration with various CRM and ERP systems and users' websites. Additionally, Synchroteam offers billing, invoicing and inventory management functionalities to the users. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Synchroteam Software - Synchroteam add jobs
Synchroteam Software - Synchroteam dashboard
Synchroteam Software - Synchroteam job schedules
Synchroteam Software - Synchroteam customer details
Synchroteam Software - Synchroteam map
Synchroteam Software - Synchroteam user information
Synchroteam video
Synchroteam Software - Synchroteam add jobs - thumbnail
Synchroteam Software - Synchroteam dashboard - thumbnail
Synchroteam Software - Synchroteam job schedules - thumbnail
Synchroteam Software - Synchroteam customer details - thumbnail
Synchroteam Software - Synchroteam map - thumbnail

Synchroteam pricing

Synchroteam has a free version and offers a free trial. Synchroteam paid version starts at US$36.00/month.

Starting Price:
US$36.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Synchroteam

Synchroteam Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.4
Customer Support
4.3
5 reviews of 90 View all reviews
Carlos Orlando
Carlos Orlando
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 07/07/2023

Seeking Perfection in Field Service Management

Its strengths are definitely its wide range of tools and the ability to manage many parts of the business from a single platform. I have found great value in its integration with other platforms, and the ability to access the app across multiple devices has proven to be a great help in critical situations.

Pros

I really appreciate that this platform is quite comprehensive in terms of functionality. It offers a variety of tools, from tracking and scheduling to billing and customer relationship management (CRM), all on a single platform. Also, the fact that it is a cloud-based service with mobile apps available for both iOS and Android is definitely a plus.

Cons

There are certain aspects that I think could be improved. I find its user interface somewhat complicated and unintuitive. It takes some learning time to get used to and be able to take full advantage of all its features. Also, while having a large number of features is considerably helpful, I sometimes find it overwhelming and that can make it more difficult to focus on specific tasks.

Response from Synchroteam

Thank you, Carlos for taking the time to review Synchroteam's field service management solution. We are pleased to hear that you find value in managing many parts of your business from our single platform.

We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you!

Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Replied 15/07/2023
Cade
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

Mehall's Expereience for Synchroteam

It's really good, just is need of some more advanced features and lot of growing to do. Steps are going in the right direction. It would be nicer to if they opened it up more to Zapier and the abilities that can be controled

Pros

The cusomability of the product. We have been using for 3 years and done 3 referrals now.

Cons

The worst part of Synchroteam is you can't really manage from the field, so for our managers they have to be an Admin to really do anything meaningful as far as change people around and stuff. Also the job pool is SUPER glitchy and needs to be redone so that its easier to pull from and easier to delegate. It would be nice for example if a manager could assign a job to a tech from the job pool in the field.

Alternatives Considered

Housecall Pro, ServiceTitan and Jobber

Reasons for Switching to Synchroteam

The ease and custom ability to do things. The Recurring is pretty good too.

Response from Synchroteam

Thanks for leaving us your feedback! We appreciate your referrals, as well. :)
We will forward your suggestions to our team for inclusion in planning and updates. Thanks for using Syncroteam!

Replied 27/12/2024
Mark
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
5
Customer Support
4

3
Reviewed on 15/05/2024

Synchro team enabled us to optimise our service planning

Good experience. helpdesk responds as expected

Pros

Easy to create a new user, without any costs

Cons

there is no dutch helpdesk. Not all our employees are good in the English language.

Response from Synchroteam

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning.

We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!

Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Replied 16/05/2024
Felix
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2024

Easy Field service

I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Pros

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports.
You can create a very professional documentation of your work

Cons

A few functions are Missing for me:
- read-only Text Type at Job Report Templates
- Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time)
- the designing of own report templates can be a bit difficult.
- a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternatives Considered

Mobile Field Report and Praxedo

Reasons for Switching to Synchroteam

Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.

Response from Synchroteam

Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports.

We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!

Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Thank you, again!

Replied 16/05/2024
Rita
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/05/2024

One of the best scheduling platforms out there!

I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Pros

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Cons

Some app issues. The astrict symbol when searching for customers.

Response from Synchroteam

Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business.

We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Thank you, again!

Replied 16/05/2024

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