--- description: Review of Ooma Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ooma Office | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/4386/cloud-communication/software) > [Ooma Office](/software/143509/ooma-office) # Ooma Office Canonical: https://www.softwareadvice.co.uk/software/143509/ooma-office Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/143509/ooma-office?page=2) > Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available. > > Verdict: Rated **4.4/5** by 248 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 248 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ooma - **Location**: Sunnyvale, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$19.95 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Ooma Office costs $19.95 per month per user, including one toll-free number. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Caller ID - Chat/Messaging - Conferencing - Contact Management - Employee Directory - Fax Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) ## Related Categories - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) - [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software) - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [RingEX](https://www.softwareadvice.co.uk/software/173497/officeuk) — 4.2/5 (1200 reviews) 3. [800.com](https://www.softwareadvice.co.uk/software/120982/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 5. [Intermedia Unite](https://www.softwareadvice.co.uk/software/146704/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "A real game changer." — 5.0/5 > **Scott** | *30 November 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line. > > **Cons**: No issues with their service and easy on the budget especially when starting out. > > Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business. ----- ### "Ooma Office is good value for small business." — 4.0/5 > **Verified Reviewer** | *2 February 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well. > > **Cons**: They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed. > > I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered. ----- ### "Well priced and reliable BASIC phone system." — 3.0/5 > **Lia** | *12 February 2026* | Medical Practice | Recommendation rating: 6.0/10 > > **Pros**: The product is well priced, I felt like it was overall a good value. We used another internet phone provider in the past which was a disaster, constant outages cost us tens of thousands in lost opportunities, so were worried about stability after that poor experience, but Ooma phones were very reliable with very few outages during our time using the product. Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing. > > **Cons**: The phones are not at all sophisticated and were not really suited to our needs despite me being very specific about the features I needed. I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things. At least they have a good exchange policy. The dashboard interface is outdated and clunky, making setting up a new phone tedious and time-consuming. There is no integrated SMS or there was not at the time. > > Overall I am grateful to Ooma. Our previous phone system was down for almost two weeks with no solution in site, and Ooma came to our rescue. The phones were shipped overnight and we were up and running quickly. We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you. We now do about 40% of our communications with patients via text and this was not something we could do with Ooma. It's a fact that a lot of people don't want to talk on the phone anymore so for us it's important to meet people where they are. Ooma served its purpose for a while but now we have moved on into the 21st century. ----- ### "Music On Hold Matters" — 5.0/5 > **Keith** | *13 October 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Answer the call in the office or on the APP, same great quality. Never miss a call. > > **Cons**: The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. > > We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. ----- ### "Get Ooma for Phones and Communications" — 4.0/5 > **Joseph** | *17 October 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: full communications stack with fair pricing > > **Cons**: can sometimes be a little glitchy - what comms platform isn't though > > very good - easy administration - responsive customer service ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/143509/ooma-office?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/143509/ooma-office) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data