--- description: Review of LiveVox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveVox | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/1686/automation/software) > [LiveVox](/software/142846/livevox) # LiveVox Canonical: https://www.softwareadvice.co.uk/software/142846/livevox Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/142846/livevox?page=2) > LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 32 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveVox - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Batch Communications - Batch Processing - Blended Call Centre - CRM - Calendar/Reminder System - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Tracking Metrics - Call Transfer ## Support Options - 24/7 (Live rep) - Chat ## Category - [Marketing Automation Software](https://www.softwareadvice.co.uk/directory/1686/automation/software) ## Related Categories - [Marketing Automation Software](https://www.softwareadvice.co.uk/directory/1686/automation/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Intuitive platform to enhance outbound campaigns" — 5.0/5 > **Edward** | *17 January 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform. I was able to easily set up the import process and format lead files without the need of internal resources. Tertiary data files could be uploaded in to one platform and segmentation of phone numbers was seamless. Robust out-of-the-box reporting with little need to create additional reports. > > **Cons**: There is added functionality outside of the base package which requires an upgraded platform which incurs additional cost. > > Overall, we have had nothing but a positive experience with LiveVox. Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this. ----- ### "Glad to Partner with LiveVox" — 4.0/5 > **Brandon** | *7 August 2020* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: LiveVox's HCI cloud solution is indispensable for organizations concerned with TCPA Compliance. The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit. LiveVox is always looking to add features based on the recommendations of their clients and looking to create value with their software. > > **Cons**: Organizations with advanced users will enjoy the flexibility of LiveVox's call flow design tools. However, some organizations will prefer the plug-and-play nature of some of their competitors' products. > > We've been a partner with LiveVox for several years now. While issues are expected from time to time with any solution, LiveVox is responsive and makes sure that our concerns are addressed. They listen to our suggestions to improve their product and work those suggestions into their product roadmap where it makes sense. ----- ### "Great product spotty customer service" — 4.0/5 > **Nick** | *9 May 2020* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: The product itself works well, we utilize it for calling campaigns and use the HCI function almost exclusively. > > **Cons**: The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible. > > The product works good but if you are having any problems with it don't expect to get a solution for the help desk. ----- ### "LiveVox is the Best Solution" — 5.0/5 > **Glenn** | *5 November 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone. > > **Cons**: No complaints at all. Great layout and interface is very intuitive. > > Overall experience very postitive. We are very happy with this solutionand have noticed a marked increase in efficiency and productivity. ----- ### "Happy" — 5.0/5 > **Adrian** | *5 November 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate. > > **Cons**: I have not experencied anfy issues with livevox. my agents love it > > Great ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/142846/livevox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/142846/livevox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data