About MasterControl Quality Excellence












MasterControl Quality Excellence pricing
MasterControl Quality Excellence does not have a free version and does not offer a free trial. MasterControl Quality Excellence paid version starts at US$25,000.00/year.
Alternatives to MasterControl Quality Excellence
MasterControl Quality Excellence Reviews for UK Users
Feature rating

- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Connected and Compliant eQMS
I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers.
Pros
I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.
Cons
My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.
Alternatives Considered
QualiaReasons for Switching to MasterControl Quality Excellence
Prior experience with MasterControl by employees involved with the implementation lowered implementation cost and made the process easier- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great eQMS System
Being a sysadmin, I use the system daily, I love how easy it is to use when we get requested from auditors and clients.
Pros
I love building workflows, easy document management, and automated training management hubs. It is taking a lot of paper being wasted and having documents easier to find and in one place.
Cons
I would say AQEM needs a tad more work but I absolutely love how easier it will be for electronic forms once they fix some humps.
Alternatives Considered
QualioReasons for Choosing MasterControl Quality Excellence
Needed a better system to restrict more access to end users and have a clearer audit trail. Also less paperwork - locating documents in audits became so much easier.Switched From
AssurXReasons for Switching to MasterControl Quality Excellence
Had several meetings with different vendors.- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
LIfe Sciences review of Master Control Excellence
My overall experience is that it has a lot of possibility as you learn the ins and outs of the configuration rules. As I get more experience, I get more out of the suite of products. And with more use of the products my job tasks get easier and more organized. My team is reaping the benefit of this experience in that their jobs are streamlining and the workload feels lighter.
Pros
The documents module is the best piece of the suite. It allows you to create any kind of document needed from your work environment. The workflows are customizable to your type of work. I don't work in a pharmaceutical regulated area but I can create the quality management system that works for me with this product.
Cons
The Jreports portion of this product does not live up to the expectations and performance level of the rest of the suite. The reports are clunky and difficult to create and personalize.

- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Veranova -QE
I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work.
Pros
Easy to use and users are able to find what they’re looking for In real time
Cons
Publishing and search Still needs to be improved we have a lot of problems with publishing documents
Alternatives Considered
Veeva VaultReasons for Choosing MasterControl Quality Excellence
We won our solution and removed from on premise to the cloudSwitched From
Dot ComplianceReasons for Switching to MasterControl Quality Excellence
Customer support It’s always available 24 seven and response times it seems to be improved- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall a good product
I'd describe my overall experience with MasterControl Quality Excellence as good.
Pros
Document management is simple and effective.
Cons
I don't have many other eQMS to compare to, but I would say that the system is not as intuitive as it maybe could be. We have a lot of users who do find navigation of the system overall to be difficult.
Related categories
- Medical Lab Software
- Product Lifecycle Management Software
- Compliance Software
- Corrective and Preventive Action Software
- Complaint Management Software
- Quality Management Software
- Document Control Software
- Document Version Control Software
- Manufacturing Execution Software
- Document Management Software