MasterControl Quality Excellence

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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About MasterControl Quality Excellence

MasterControl is the #1 QMS in the life sciences with more life sciences customers than any other QMS provider. For over 30 years, we’ve helped companies of all sizes bring their life-changing products to market sooner. We provide connected audit, training, document, and quality event management with data analytics and artificial intelligence (AI) functionality to help you make decisions. And with our patented software validation tools, you can ensure compliance and take advantage of every new upgrade by completing your validation in matter of hours or minutes. Having proper procedures is an integral part of maintaining compliance. With MasterControl, you control who has rights to create, edit, or view documents and built-in audit trails show you who made what changes when. As documents are updated, old versions are automatically archived and only the newest version is available. This ensures that employees are using the right procedures and work instructions. The QMS will automatically send out training tasks to employees you indicate need to be trained on the newest version of documents. Training is also vital to compliance. You can set up recurring training to automatically be sent out at intervals and for reminders to be sent. A simple training matrix shows you quickly which employees have completed their training on which documents. During an inspection, you can easily locate employee training records to demonstrate compliance. In MasterControl, you configure our solution to match your quality event processes. We have best practice forms that you can use or tweak, but you can also completely design your own. A user-friendly interface lets you change quality event workflows quickly and our patented Validation on Demand (VoD) functionality keeps you compliant. When you use our validation tools, software validation is faster than ever and can be completed in a matter of minutes. Our QMS also provides analytics tools to help you connect and use all the data stored in MasterControl. MasterControl Insights lets you visually explore your data with dashboards and reports. We also have AI components in Insights to help you improve quality in your company. What makes so many life sciences companies choose MasterControl? - They want a QMS that understands the requirements they have to meet. MasterControl has always been focused on the life sciences. That’s how we ensure that you can maintain compliance while using our software. - We have 30 years of experience. - They know they’re covered during an audit. Being able to easily find up-to-date documents gives companies peace of mind because they know they can demonstrate compliance at a moment’s notice. - All quality processes are connected. You can launch a CAPA from an audit finding, trigger training by updating a document, and analyze data from all parts of the solution. - Automates manual work, e.g., getting signatures, holding meetings to create quality documents, tracking documents, enforcing training, etc. - We can scale with you as your company grows.
MasterControl Quality Excellence Software - QMS Homepage
MasterControl Quality Excellence Software - View All Quality Event-Related Tasks
MasterControl Quality Excellence Software - Analyze Quality Data
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows
MasterControl Quality Excellence Software - Automate Training
MasterControl Quality Excellence Software - View and Manage Quality Documents
MasterControl Quality Excellence video
MasterControl Quality Excellence Software - QMS Homepage - thumbnail
MasterControl Quality Excellence Software - View All Quality Event-Related Tasks - thumbnail
MasterControl Quality Excellence Software - Analyze Quality Data - thumbnail
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows - thumbnail
MasterControl Quality Excellence Software - Automate Training - thumbnail

MasterControl Quality Excellence pricing

MasterControl Quality Excellence does not have a free version and does not offer a free trial. MasterControl Quality Excellence paid version starts at US$25,000.00/year.

Starting Price:
US$25,000.00/year See pricing details
Free Version:
No
Free trial:
No

Alternatives to MasterControl Quality Excellence

MasterControl Quality Excellence Reviews for UK Users

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.1
Customer Support
4.5
5 reviews of 432 View all reviews
Sara
Sara
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/10/2023

Connected and Compliant eQMS

I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers.

Pros

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

Cons

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Alternatives Considered

Qualia

Reasons for Switching to MasterControl Quality Excellence

Prior experience with MasterControl by employees involved with the implementation lowered implementation cost and made the process easier
Kirsten
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2025

Great eQMS System

Being a sysadmin, I use the system daily, I love how easy it is to use when we get requested from auditors and clients.

Pros

I love building workflows, easy document management, and automated training management hubs. It is taking a lot of paper being wasted and having documents easier to find and in one place.

Cons

I would say AQEM needs a tad more work but I absolutely love how easier it will be for electronic forms once they fix some humps.

Alternatives Considered

Qualio

Reasons for Choosing MasterControl Quality Excellence

Needed a better system to restrict more access to end users and have a clearer audit trail. Also less paperwork - locating documents in audits became so much easier.

Switched From

AssurX

Reasons for Switching to MasterControl Quality Excellence

Had several meetings with different vendors.
Nancy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 07/01/2025

LIfe Sciences review of Master Control Excellence

My overall experience is that it has a lot of possibility as you learn the ins and outs of the configuration rules. As I get more experience, I get more out of the suite of products. And with more use of the products my job tasks get easier and more organized. My team is reaping the benefit of this experience in that their jobs are streamlining and the workload feels lighter.

Pros

The documents module is the best piece of the suite. It allows you to create any kind of document needed from your work environment. The workflows are customizable to your type of work. I don't work in a pharmaceutical regulated area but I can create the quality management system that works for me with this product.

Cons

The Jreports portion of this product does not live up to the expectations and performance level of the rest of the suite. The reports are clunky and difficult to create and personalize.

Betzaida
Betzaida
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2024

Veranova -QE

I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work.

Pros

Easy to use and users are able to find what they’re looking for In real time

Cons

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

Alternatives Considered

Veeva Vault

Reasons for Choosing MasterControl Quality Excellence

We won our solution and removed from on premise to the cloud

Switched From

Dot Compliance

Reasons for Switching to MasterControl Quality Excellence

Customer support It’s always available 24 seven and response times it seems to be improved
Brandee
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 07/01/2025

Overall a good product

I'd describe my overall experience with MasterControl Quality Excellence as good.

Pros

Document management is simple and effective.

Cons

I don't have many other eQMS to compare to, but I would say that the system is not as intuitive as it maybe could be. We have a lot of users who do find navigation of the system overall to be difficult.

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