--- description: Review of MasterControl Quality Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MasterControl Quality Excellence | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Medical Lab Software](/directory/4538/medical-lab/software) > [MasterControl Quality Excellence](/software/142000/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.softwareadvice.co.uk/software/142000/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.softwareadvice.co.uk/software/142000/mastercontrol?page=2) > MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. > > Verdict: Rated **4.5/5** by 539 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 539 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Automated Scheduling - Bills of Material - Business Process Control - Change Management - Collaboration Tools - Commenting/Notes - Communications Management - Complaint Management - Compliance Management - Compliance Tracking ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Lab Software](https://www.softwareadvice.co.uk/directory/4538/medical-lab/software) ## Related Categories - [Medical Lab Software](https://www.softwareadvice.co.uk/directory/4538/medical-lab/software) - [Audit Software](https://www.softwareadvice.co.uk/directory/4188/audit/software) - [Pharmacy Software](https://www.softwareadvice.co.uk/directory/88/pharmacy/software) - [Product Lifecycle Management Software](https://www.softwareadvice.co.uk/directory/444/product-lifecycle-management/software) - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) ## Alternatives 1. [Isolocity](https://www.softwareadvice.co.uk/software/79422/isolocity) — 4.6/5 (66 reviews) 2. [KAWAK](https://www.softwareadvice.co.uk/software/357377/kawak) — 4.6/5 (344 reviews) 3. [NetSuite](https://www.softwareadvice.co.uk/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2063 reviews) 4. [Mitti (by SafetyCulture)](https://www.softwareadvice.co.uk/software/113670/iauditor) — 4.6/5 (355 reviews) 5. [QT9 QMS](https://www.softwareadvice.co.uk/software/152728/qt9) — 4.8/5 (124 reviews) ## Reviews ### "A decent QMS for Bio-Pharma clients with room for improvement" — 3.0/5 > **Sheshank** | *2 July 2026* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: Documents, Training modules are easy to use. The new AI tools being added are improving the robustness of the QMS. Customer support and compliance matters are handled well too > > **Cons**: Certain areas such as Supplier quality and Audit modules have been outdated and ignored for years. They are an important part of a QMS suite and must enhanced soon. > > The experience overall is good. The system has it's strengths and is making efforts to make itself AI ready. However, certain modules need significant enhancements to qualify for the status of a complete QMS suite. ----- ### "Excellent traceability, training and Support for multiple departments" — 4.0/5 > **Karina** | *30 July 2026* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: The Documents and training module are so easy to use. I love how multiple collaborators can work on something and you have traceability of who added what. Also, training tasks are easy to assign and automate so that you never have to fall behind. The supplier module has also been great for us so that we are able to keep track of our approved suppliers and which products they supply to us. We have even be able to indicate which markets the products are approved for which helps our demand/planning and purchasing teams. > > **Cons**: The Audit module needs to be updated. When we were using it, there were many defects and work arounds that we had to use. This caused a lot of inefficiencies in our process as we had to restart multiple times. > > Overall, we would recommend using MasterControl. They have so many tools to support you in whatever stage of the process you are in. Customer support is outstanding and we always have a quick response to the issues we are dealing with. We feel well supported and taken care of. ----- ### "eQMS upon your needs" — 4.0/5 > **Verified Reviewer** | *20 May 2026* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. > > **Cons**: Some new products promise good and helpful functionality but lack at some points. Delivered to fast. > > I like the system because of its flexibility and you can always find a way to implement required features. ----- ### "Reliable Quality Management, but Implementation Can Be Challenging" — 4.0/5 > **Marco** | *16 February 2026* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. > > **Cons**: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. > > MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. ----- ### "Qx Docs/Training/AQEM Review" — 4.0/5 > **Aubrey** | *4 August 2026* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: I like how seamlessly documents and training integrate together and how easy it is to find information once documents are linked. The document collaboration takes some getting used to but works very well once you understand the flow. The system is very flexible in terms of different workflows and document types. > > **Cons**: The searchability of the AQEM module is pretty poor compared to documents and training. Insights does help with trending but searching for a specific quality event without knowing the number up front is difficult. Additionally, controlled printing is a little bit of a hassle and is less flexible than the rest of Qx. > > Overall jumping into Qx was a huge learning curve but well worth it for the functionality and streamlining of training and document updates. ----- Page: 1 / 23\ Next: [Next page](https://www.softwareadvice.co.uk/software/142000/mastercontrol?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/142000/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data