About Orderbot

Orderbot is an integrated cloud-based order and inventory management solution that also provides users purchasing management, a wholesale B2B eCommerce platform and sales customer relationship management (CRM) functionalities. The solution's key feature is a centralized multi-channel platform that consolidates orders coming from multiple sales channels and marketplaces. Within the solution, users can view an 'Orders' dashboard that provides a view of incoming and outgoing orders which can be filtered down, searched through and color-coded. Order guides display what products are currently available to customers, visibility of websites and marketplaces and current product prices. Additionally, Orderbot features invoicing and billing capabilities, allocation logistics and centralizes sales channels. Orderbot also provides mobile functionalities that enable remote usage. It supports integration with different platforms for accounting, shipping and e-commerce. Support is available by phone and email and other online resources.
Orderbot Software - Customer accounts
Orderbot Software - Orders
Orderbot Software - Shipping Management
Orderbot Software - Multi-device support
Orderbot Software - Customer accounts - thumbnail
Orderbot Software - Orders - thumbnail
Orderbot Software - Shipping Management - thumbnail
Orderbot Software - Multi-device support - thumbnail

Orderbot pricing

Orderbot does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Orderbot Reviews for UK Users

Feature rating

Value for Money
3
Functionality
3
Ease of Use
3.5
Customer Support
3.5
5 reviews of 25 View all reviews
Jason S.
  • Industry: Textiles
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/07/2020

Solid Software, Great Support, Awesome Offering

The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

Pros

We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely.

Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details.

The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through.

The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

Cons

Because it's solid software it can be a challenge to make quick changes to react to events.

On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

Rachael C.
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/05/2020

Perfect for Multi Currency Multi Warehouse Operations

The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

Pros

We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

Cons

Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

John B.
  • Industry: Logistics & Supply Chain
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

2
Reviewed on 01/05/2021

They're not ready!

I have to say that my experience has been very poor. I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting. I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.

Pros

I love that it's a window based program. I can access it from anywhere in the world. I don't have to create a new file like qbooks when it hits a certain amount of gigs. Posting checks is vey simple, searching for accounts on multiple levels is great, building profiles is simple. I love the way products are set up in categories, and groups, it makes it easy to find the products clients are requesting. I like the built in shipping platforms, UPS, fedex, USPS, and you can even create private couriers.

Cons

This software has a lot of potential, as to the issues, you get nickle and dimed for EVERYTHING that is a standard option in qbooks, for example, in qbooks you can create your own reports. In orderbot you cannot, you have to pay to get reports and they milk you for it. I was WILLING to pay for the reports, but the turn around time is WHEN THEY HAVE TIME. I asked for a simple invoice and statement to be created TWO YEARS AGO!! I still have not received my request. The system freezes and crashes a lot. It duplicates and even triples credit card information. Good luck trying to get hold of anyone when you have an issue. Their Billto and shipto address field is Canadian, they do not comprehend that our (U.S) shipping format is not like their format where the suite number is first and the zipcode goes into its own separate line. I receive a lot of mail back because of this. Having to build a new single product is very involved, unless you were like me a junior DBM it can be tricky.

Krystle P.
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Other for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/03/2021

Nope don’t use this

I wouldn’t recommend there are several better apps out there

Pros

Easy to install on desktop computer and start up to use and search for various items you want or need

Cons

Doesn’t work as fast as I would like and doesn’t always find stuff I’m searching for in a timely fashion

Scott S.
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 22/12/2020

Solid investory software for new business

It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

Pros

The simplicity of setting it up and understanding how to use it.

Cons

We needed to ask Orderbot to build out some features we needed specifically for us.

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