Joblogic

Pros

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email.

I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Pros

It has amazing features
The platform is easy to use
It is pocket friendly
It is easy to set up
I like the deployment of the staff

Cons

There are alot of things that one needs to learn
Otherwise the platform is the best

Pros

I like Joblogic's intuitive interface, real-time job tracking, and automated invoicing, which streamline operations. The mobile app is also great for field workers to update job statuses easily.

Cons

Joblogic is a great tool, but it could improve in a few areas. The reporting features feel limited and could offer more customization. Also, the mobile app sometimes lags, affecting real-time updates.

Pros

The look of the system dashboard and their sales team

Cons

How slow the system is, how the system talks to your accounting software is terrible. Setting up still doesn't help you. Their drag and drop jobs doesn't work. Their app is terrible and doesn't update

Pros

We wanted to make an amendment to one of our forms and I spoke to Farhan Waseem Bhatti. He was extremely helpful and was very thorough in making sure the changes were what we required. He was also very patient

Cons

I didn't have any complaints on this occasion.

Pros

One thing I really liked about Joblogic is that the system is very easy to use and train people on. The deployment took very less time and the system meet majority of our business needs.

Cons

The only thing I do not like about Joblogic is that the user interface is not friendly, and the system needs a lot of innovation in terms of the design.

Pros

The Joblopic software is easy to use and dependable.

Cons

"exceptional customer support. approachable, cooperative company with a personalized touch." "Excellent assistance, prompt and dependable. special appreciation to our onboarding coordinator." "The key feature for us is the software's reliability. Protean has consistently performed well for us with no downtime in nearly six years." "There can be insufficient feedback/understanding regarding the causes of errors. Additionally, there may be extended wait times for the development team to resolve issues within the system." "Horrible company; steer clear of them." "Initially, creating forms was perplexing but became quite straightforward after a few queries were clarified."

Pros

I liked that Joblogic streamlines job management and offers a comprehensive solution for scheduling, tracking, and managing work orders.

Cons

One downside is that the interface can feel a bit overwhelming at first, with a lot of details to learn.

Pros

Job scheduling, saving time and reducing errors

Cons

Small businesses may find the subscription pricing slightly high

Pros

The seller almost believed on the software

Cons

no mobile friendly very difficult to use

Alternatives Considered

Switched From

Pros

Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

Cons

Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version.

Pros

Relatively easy to set up, customer support was great whilst doing it.

Cons

Form building initially was confusing but very simple after a few questions were answered

Pros

We use Joblogic to schedule, dispatch and track the progress of job installations. It’s easy to raise quotes and then follow up with invoices helping us keep everything all in one place.

Cons

For what we use Joblogic for, it’s done everything we need. Customer support are great for anything we need help with.

Pros

The product is easy to use, and makes maintenance monitoring and scheduling pain free.

Cons

There is nothing particularly negative at this time.

Pros

- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean.
- The ability to bulk import and amend data was very important to us and Protean handles this very well.
- Technical support is very good, they seem to have an efficient team there.
- The client portal is particularly useful, clients being able to log in online to get live updates on jobs.
- Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update.
- History of clients, jobs, parts fitted, etc is easily accessible
-The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital.

Cons

It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated.

Pros

Product is very intuitive -easy to use and very easy integrate with our exciting Financial software Sage 50

Cons

Looking forward to newer Staged payment module to allow us to do live Project P@L analysis.

Pros

Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs.

The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us.

An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution.

Cons

Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team.

Pros

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Pros

Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics.

The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly.

The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board.

Protean are evolving their product and listen to our feedback positively.

Cons

At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

Pros

I FIND THE EASE OF QUOTING & INVOICING INVALUABLE, AND SAVES ME HOURS OF TIME ON ADMIN, WHICH WHEN YOU ARE A NEW BUSINESS THAT EXTRA TIME CAN BE USED TO MUCH GREATER BENEFIT. TRACKING STOCK AND PLANNING THE ENGINEERS DAY FOR WEEKS AHEAD IS ALSO GREAT.

Cons

SO FAR I HAVE NOT COME ACROSS ANY CONS, THE ONLY ISSUE WAS TRANSFERRING FIGURES ACROSS TO SAGE WAS NOT POSSIBLE BUT THE ISSUE WAS RESOLVED VERY QUICKLY

Pros

I really like that you can program all your costs into job logic so that it calculates costs on jobs.