--- description: Review of iSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: iSupport | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [iSupport](/software/139696/isupport) # iSupport Canonical: https://www.softwareadvice.co.uk/software/139696/isupport Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/139696/isupport?page=2) > iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules. iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users. iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services. > > Verdict: Rated **4.3/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 34 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: iSupport Software - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$699.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Options for both hosted and on premises. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Asset Tracking - Automated Routing - Availability Management - Call Centre Management - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customisable Branding - Dashboard - Diagnostic Tools - Email Management - Incident Management - Interaction Tracking - Key Performance Indicators - Knowledge Base Management - Live Chat ## Integrations (2 total) - Microsoft Entra ID - Microsoft Excel ## Support Options - Chat ## Category - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) ## Related Categories - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (703 reviews) 2. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (769 reviews) 3. [SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (517 reviews) 4. [InvGate Service Management](https://www.softwareadvice.co.uk/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Reviews ### "evaluate and implementation" — 5.0/5 > **Harsh** | *27 April 2010* > > **Pros**: Great support staff Stable and flexible features. Customizable modules to fit our needs. > > **Cons**: somewhat complex implementation. > > I would suggest this product to other people looking to update their support application. ----- ### "Great product for small/medium sized company that doesn't need a lot of customizations" — 4.0/5 > **Daniel** | *22 April 2010* > > **Pros**: You can create as many different views/queries as needed for viewing all items (tickets or other types of items) and if you want they can be private or shared (security) with selected groups (or all). Can setup to keep all the locations based tickets in one Location/Site for routing proposes. Great AD integration. Reporting services are great to distribute reports to managers. Has a change management module for SOX compliance. > > **Cons**: When sending out updates about tickets, do not have the ability currently to add your custom fields to the notification email. When upgrading from previous version, you do not have the ability to look at your old views/queries were. Knowledge base searching for the customers is very weak (can only search one word), when you add multiple words it does a OR instead of a AND. When adding knowledge entries it would be nice to add multiple categories for one entry. Survey module is limited when reporting. > > Great product for the small to medium sized company. If you need to do a lot customization, this is not the product for you. Over the years owning this product they have brought the product to next level. Looking forward to working with GWI Software to see other enhancements. ----- ### "getting better" — 3.0/5 > **tony** | *27 April 2010* > > **Pros**: easier to use > > **Cons**: needs more features we request especially splitting up the dbs > > good product that is getting better ----- ### "I would recommend iSupport to any company looking for a work-tracking solution." — 5.0/5 > **Jeff** | *7 March 2017* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done. > > **Cons**: It is lacking some features that myself and others agree aren't too much to ask. For example, the ability to backdate a ticket if it is put here after its original occurrence. ----- ### "iSupport Review" — 4.0/5 > **Brandon** | *8 March 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10 > > **Pros**: The functionality is great. There are so many features. Working with the layout for the portal in MySupport is user friendly. > > **Cons**: I am new at using iSupport on a back-end level. I am seeing the many functions, but I feel we only use a small percentage of what is available because of the time it takes to learn and implement all the features. This tool can be overwhelming. I have to work on it regularly, otherwise I forget, but I am new and haven't had formal training. > > I like the features and only know I scratch the surface. I tried to explore the support to find tutorials and documentation, but haven't been successful. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/139696/isupport?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/139696/isupport) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data