--- description: Review of Unified Communications as a Service (UCaaS) Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unified Communications as a Service (UCaaS) | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Unified Communications as a Service (UCaaS)](/software/138574/ip-phone-system) # Unified Communications as a Service (UCaaS) Canonical: https://www.softwareadvice.co.uk/software/138574/ip-phone-system Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/138574/ip-phone-system?page=2) > Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems. Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce. It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library. > > Verdict: Rated **4.4/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 49 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Evolve IP - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$7.48 - **Pricing model**: Per User - **Pricing Details**: Contact Evolve IP for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Auto-Dialer - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID - Conferencing - Contact Management - IVR - Monitoring - Predictive Dialer - Recording - Reporting/Analytics - Screen Sharing - Unified Communications - VoIP ## Integrations (8 total) - Act\! - Google Contacts - Microsoft 365 - NetSuite - Sage CRM - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.co.uk/directory/425/sip-trunking/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) - [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 2. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14526 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Intermedia Unite](https://www.softwareadvice.co.uk/software/146704/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "Great Service" — 5.0/5 > **Verified Reviewer** | *12 March 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and most of all, the customer service. We utilized EvolveIP when starting our first office and had the best hands on support that we could ask for. They made setting up our phone system the least of our moving problems. > > **Cons**: I do wish that there was an easier way to record voicemail options so that they can be changed quickly dependent on holidays, new hires, etc. > > Great\! ----- ### "VOIP Decision for Senior Living" — 5.0/5 > **Janet** | *16 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required. > > **Cons**: Takes time to port numbers in -but that is true of going between any phone systems > > Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations ----- ### "My review" — 4.0/5 > **Ketra** | *8 March 2019* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like the way the Skype communicator software integrates with Skype and our company directory. > > **Cons**: I struggle with transferring calls and adding users to a conference. It may be a user issue. > > We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed. ----- ### "Straight forward system" — 4.0/5 > **Francheska** | *19 September 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Easy to use. Pretty straight forward. Can set up multiple users. > > **Cons**: When the system crashes. It is also sometimes extremely hard to set a password for users. > > Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often. ----- ### "VOIP and app convenience" — 4.0/5 > **Omar** | *18 March 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective > > **Cons**: Certain features not available on the self-portal dependency on a strong connection emergency calling features > > This has been great to centralize and reassignments. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/138574/ip-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/138574/ip-phone-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data