--- description: Review of IdSurvey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IdSurvey | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [IdSurvey](/software/138529/idsurvey) # IdSurvey Canonical: https://www.softwareadvice.co.uk/software/138529/idsurvey Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/138529/idsurvey?page=2) > IdSurvey is a professional data collection software to manage telephone, web and face-to-face surveys. It is a native web-based solution, which users can access from anywhere, with a common browser and internet connection. There's no limitation in the number of projects you can create. The questionnaires can be as complex as you like and with how many questions as you like. The survey can be simultaneously distributed through different channels collecting all the data in one database. You can reach your respondents via telephone, face to face, email, SMS, panel or on the website or social media. Platform hosting is free but in-house setup can also be offered for special customer requirements. > > Verdict: Rated **4.6/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 43 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: IdWeb - **Location**: Città di Castello, Italy - **Founded**: 2002 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Price depends on volume of usage. Contact IdSurvey for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Albania, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece and 30 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Conditional Logic - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Data Analysis Tools - Data Import/Export - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Email Reminders - Face-to-Face - Mobile Survey ## Integrations (4 total) - ChatGPT - GatewayAPI - Mailchimp - Microsoft Excel ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software) - [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.uk/software/449992/Enquetes-Maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.softwareadvice.co.uk/software/179230/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2794 reviews) 5. [QuestionPro](https://www.softwareadvice.co.uk/software/153082/questionpro) — 4.8/5 (522 reviews) ## Reviews ### "To judge a company you must look at support" — 5.0/5 > **Keith** | *15 July 2020* | Research | Recommendation rating: 10.0/10 > > **Pros**: The way ID Survey handles issues is exemplary. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable and is very responsive. When a new feature is added or a fix, \[SENSITIVE CONTENT HIDDEN\] and his staff are on top of the issue no matter the time of day or night. > > **Cons**: With all software you will find bugs but as I stated above it’s how a company handles those issues that make or break a company in my eyes. IDS is at the top of the pack as far as this is concerned. > > Too much experience for this small space., if someone needs more info, they can call me directly or email me. ----- ### "Complete software, very good collaboration" — 5.0/5 > **Saioc** | *14 February 2020* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: The software is easy to use, especially the questionnaire builder part. > > **Cons**: Few options to customize the interface. Multiple answer open-end question is not so easy to build, it is not in the standard list of templates. Associtation questions, using pictures/icons/words are not present and are difficult to build. > > IdSurvey is a long term partner, a partner who has always managed to adapt to clients's requests and has updated its software accordingly. The IDWEB team is proactive and very responsive. The value for money is very good and they are very flexible for small companies who use the software less. ----- ### "Good experience with IdSurvey V5" — 4.0/5 > **Azamat** | *24 October 2016* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: -simple in use. -easy interface. -good technical support. -functional questionary builder. > > **Cons**: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4) > > Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4) ----- ### "IdSurvey - Excellent survey software for programming surveys and collecting data" — 5.0/5 > **Gabriel** | *21 November 2022* | Research | Recommendation rating: 10.0/10 > > **Pros**: The software support team offers solutions quickly and they can help you with specific coding in order for your questionnaire to run smoothly. The feature I like the most is their IdCode which allows you to quickly program a questionnaire and offers many possibilities for logic gates. There are multiple types of questions you can use, and the interface is quite intuitive. IdSurvey also allows you to program CATI, CAWI and CAPI surveys. > > **Cons**: There is not a thing I would complain about when it comes to IdSurvey > > The experience with IdSurvey has been great so far, and I would definetely recommend it\! ----- ### "Great overall product\!" — 4.0/5 > **Chris** | *22 September 2020* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: IdSurvey is very easy to learn as well as easy to teach interviewers how to use > > **Cons**: To be the best software possible, IdSurvey could use more interviewer performance and tracking features. Being able to see which interviewer (or extension) is currently on a 'live' survey would be helpful. Time stamps by interviewer within 'contacts management' could be useful as well. > > We have had a great experience with IdSurvey\! \[SENSITIVE CONTENT HIDDEN\] has been wonderful, she has answered all the questions we've had and has even jumped in to help with tech set up. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/138529/idsurvey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/138529/idsurvey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data