--- description: Review of IdeaScale Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IdeaScale | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Innovation Management Tools](/directory/4164/innovation/software) > [IdeaScale](/software/138187/ideascale) # IdeaScale Canonical: https://www.softwareadvice.co.uk/software/138187/ideascale Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/138187/ideascale?page=2) > With over 4.5M participants and 3.6M active campaigns, IdeaScale is a leading idea and innovation management software. We empower organizations to crowdsource ideas from their complete business ecosystem, aided by advanced analytics, powerful integrations, and AI-assistance. Users can evaluate, develop, prioritize, experiment, and ultimately implement the best ideas in a transparent and streamlined environment across the entire organization globally. Key features of IdeaScale include strategic planning, email and notification tools, idea submission, campaign management, gamification, voting and commenting, idea refinement and assessment, group moderation, advanced reporting and analytics, proposal funding and more. It also helps manage ideas in compliance with Section 508 concerning privacy, security and accessibility of information. IdeaScale integrates with leading project management, social media and collaboration tools on the market. Additionally, it also offers its APIs to connect with your in-house tools and applications. IdeaScale is trusted leading federal and government agencies, prestigious academic institutions, and cutting-edge private enterprises, including some trailblazing names in the innovation scene such as The White House, NASA, McKinsey \& Co, IKEA, Ford, Target, and Pfizer. > > Verdict: Rated **4.6/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 28 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: IdeaScale - **Location**: San Francisco, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$4,999.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, India, Italy, Japan, Mexico, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - Alerts/Notifications - Approval Workflow - Brainstorming - Change Management - Change Planning - Chat/Messaging - Collaboration Tools - Commenting/Notes - Configurable Workflow - Crowdsourcing - Customisable Reports - Data Import/Export - Data Security - Discussions/Forums - Engagement Tracking - Evaluation Management ## Integrations (12 total) - Google Analytics 360 - Intercom - Jira - LinkedIn for Business - Meta for Business - Microsoft Power BI - Microsoft Teams - Microsoft Viva Engage - Slack - Trello - Twitter/X - YouTrack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Innovation Management Tools](https://www.softwareadvice.co.uk/directory/4164/innovation/software) ## Related Categories - [Innovation Management Tools](https://www.softwareadvice.co.uk/directory/4164/innovation/software) - [Change Management Software](https://www.softwareadvice.co.uk/directory/4244/change-management/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) - [Idea Management Software](https://www.softwareadvice.co.uk/directory/4500/idea-management/software) - [Community Software](https://www.softwareadvice.co.uk/directory/4515/community/software) ## Alternatives 1. 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[Issuetrak](https://www.softwareadvice.co.uk/software/318585/issuetrak) — 4.6/5 (205 reviews) ## Reviews ### "A platform that can connect the entire organisation" — 4.0/5 > **Natalie Rae** | *13 August 2021* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: It is collaborative and staff from across the organisation can interact wit each other and their ideas. > > **Cons**: The registration process could be more seemless. > > Its been more than a year and it has really helped all staff feel that they have a voice. ----- ### "Effective, Easy, Reliable" — 5.0/5 > **Verified Reviewer** | *9 December 2015* | Computer & Network Security > > **Pros**: Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need. > > **Cons**: Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well. > > IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors. ----- ### "Cool Product for Ideation" — 3.0/5 > **James** | *17 December 2015* | Government Administration > > **Pros**: Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code > > Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome ----- ### "Great for crowd-sourcing input on big projects" — 4.0/5 > **Verified Reviewer** | *10 December 2015* | Libraries > > **Pros**: Very easy and intuitive to use, even for non-tech-savvy users, and allows for input to be built through conversations rather than just filling in forms. Wonderful, attentive support from IdeaScale staff. Helpful, easy-to-use metrics and a very cool, customizable infographic generator. > > **Cons**: The number of options for community moderation can be a bit overwhelming, and the function of each isn't always clear. Attached images show up very small, and attached links or documents could be placed or shown more prominently. > > Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input. ----- ### "Great App, Great Service" — 5.0/5 > **Verified Reviewer** | *21 December 2015* | Government Administration > > Within our center, we use IdeaScale as a way to engage staff in brainstorming like discussions that they otherwise would not be able to participate in. Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff\! Service with the IdeaScale time has always been top notch from getting quick responses to technical questions, discussions on campaign strategy, all the way to full program discussion within the office, IdeaScale has been great to work with every step of the way. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/138187/ideascale?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/138187/ideascale) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data