--- description: Review of Customer Communities Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Customer Communities | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Community Software](/directory/4515/community/software) > [Customer Communities](/software/137935/insided) # Customer Communities Canonical: https://www.softwareadvice.co.uk/software/137935/insided Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/137935/insided?page=2) > Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for your users. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$1,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: InSided offers flexible but straightforward pricing that grows with your business. Feel free to request a personalized quote—no strings attached. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Ukrainian - **Available Countries**: Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland and 22 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - CRM - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Management - Customer Database - Customer Engagement - Customer Segmentation - Customisable Branding - Customisable Templates - Discussions/Forums - Document Management - Document Storage ## Integrations (13 total) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Community Software](https://www.softwareadvice.co.uk/directory/4515/community/software) ## Related Categories - [Community Software](https://www.softwareadvice.co.uk/directory/4515/community/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) - [Social Networking Tools](https://www.softwareadvice.co.uk/directory/4178/social-networking/software) - [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Bettermode](https://www.softwareadvice.co.uk/software/145606/tribe) — 4.7/5 (94 reviews) ## Reviews ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21 June 2018* | Recommendation rating: 8.0/10 > > **Pros**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Cons**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Verified Reviewer** | *15 June 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Cons**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Verified Reviewer** | *15 December 2017* | Consumer Electronics | Recommendation rating: 6.0/10 > > **Pros**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Cons**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9 March 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Cons**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23 June 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Cons**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/137935/insided?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/137935/insided) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data