--- description: Review of HappyFox Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HappyFox Chat | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [HappyFox Chat](/software/137029/happyfox1) # HappyFox Chat Canonical: https://www.softwareadvice.co.uk/software/137029/happyfox1 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/137029/happyfox1?page=2) > HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand. HappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. Pricing is available on monthly subscriptions and support is extended via email and phone. > > Verdict: Rated **4.5/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 19 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: HappyFox Chat is available across four pricing plans, outlined below: Starter - $29/month Growth - $49/month Scale - $149/month Scale Plus - $299/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - API - Alerts/Notifications - Canned Responses - Chat/Messaging - Chatbot - Customer Support - Customisable Branding - Email Templates - Feedback Management - File Sharing - Geotargeting - Live Chat - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History ## Integrations (44 total) - Adobe Commerce - Aircall - Asana - Baremetrics - BigCommerce - Breeze - ChartMogul - ClassLink - Delighted - Dialpad - FreshBooks - FullContact - GitHub - GitLab - Google Analytics 360 ... and 29 more integrations ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Sobot](https://www.softwareadvice.co.uk/software/524506/Sobot) — 4.9/5 (92 reviews) 5. [Birdeye](https://www.softwareadvice.co.uk/software/86768/birdeye) — 4.7/5 (702 reviews) ## Reviews ### "Great tool, with a small lack of features" — 5.0/5 > **Michel** | *4 December 2018* | Internet | Recommendation rating: 7.0/10 > > **Pros**: HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing. > > **Cons**: HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface. ----- ### "Brilliant to have unlimited agents" — 4.0/5 > **Nicola** | *22 July 2020* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move\! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service. > > **Cons**: The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days. > > HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us\! ----- ### "Fatal issue on Android and they couldn't fix it in 30 days.-" — 1.0/5 > **Karri** | *9 November 2018* | Retail | Recommendation rating: 1.0/10 > > **Pros**: Well, it's fairly easy to use and fairly affordable compared to competition. > > **Cons**: They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good. ----- ### "Helped Konnekt sell more seniors video phones in the first 2 weeks" — 5.0/5 > **John** | *25 June 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode". > > **Cons**: I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily. > > HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). It also helps with customers whose first language is not English. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone. ----- ### "So easy\!" — 4.0/5 > **Verified Reviewer** | *9 February 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: This is one of the easiest chat features to implement. We just started using it this week, but it's very user friendly and is helping us with our technology work tickets. We started organically by not advertising, but people are starting to see the chat button and use it for their quick questions. > > **Cons**: We don't have any complaints so far. I suppose it would be nice if it integrated into our ticket system so it was easy to create a ticket right from the chat. > > Overall this has been a great product so far and we look forward to using it for a long time\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/137029/happyfox1?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/137029/happyfox1) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data