--- description: Review of Pike13 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pike13 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Swim School Software](/directory/4693/swim-school/software) > [Pike13](/software/136276/pike13) # Pike13 Canonical: https://www.softwareadvice.co.uk/software/136276/pike13 Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/136276/pike13?page=2) > Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more. Pike13 helps users to manage online booking, client sign-up, monthly payment collection and client notifications. It supports electronic payments, coupons, discounts and credits. Payroll management is also offered. Pike13 provides reporting and analytics functionalities to analyze client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user. Pike13 is accessible via various devices and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Smartwaiver for sales and marketing automation and Google Analytics. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources. > > Verdict: Rated **4.1/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 140 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Pike13 - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$118.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Attendee Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync ## Integrations (20 total) - BrandBot - ClassPass - Emma by Marigold - Facebook Business Suite - Gmail - Google Analytics 360 - Google Calendar - GrexproERP - Looker - Mailchimp - Microsoft Outlook - MySkillChart - PayPal - Paysafe - Perkville ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Swim School Software](https://www.softwareadvice.co.uk/directory/4693/swim-school/software) ## Related Categories - [Swim School Software](https://www.softwareadvice.co.uk/directory/4693/swim-school/software) - [Daycare Software](https://www.softwareadvice.co.uk/directory/4654/child-care/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) - [Gymnastics Software](https://www.softwareadvice.co.uk/directory/4355/gymnastics/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.uk/directory/4731/appointment-scheduling/software) ## Alternatives 1. 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Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: “Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using.” I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don’t need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company. > > Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices. ----- ### "Pike13 is Ever-Evolving" — 4.0/5 > **Verified Reviewer** | *17 April 2019* | Music | Recommendation rating: 8.0/10 > > **Pros**: It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful. > > **Cons**: As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs. ----- ### "500 Errors, Slow, Unreliable" — 2.0/5 > **Mike** | *13 September 2023* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: When it works.... It's fine. But definitely not the most streamlined software to use. > > **Cons**: I've been using Pike13 for just over a year now and am absolutely shocked at how often the site slows down to an unacceptable and unusable level - stalling our business during busy periods. Periodic 500 errors completely take our business down as we rely on Pike13 as a core part of sales, client bookings and schedule management. When the site goes down, we've had to turn away customers who were about to sign up, and we had no ability to check schedules or register them. So for us this means a potential loss in revenue as a result. At this moment, all reporting and analytic data is completely gone with no time frame as to when it will return. From a business standpoint, Pike13 affects our ability to conduct business efficiently. > > The software is unreliable, and user interface is not super intuitive as many features and settings are hidden in odd places that don't make sense. If I wasn't forced to use this product as part of our franchise, I would have moved to a different platform a long time ago. The unreliability is completely unacceptable. ----- ### "Yoga Studio Program" — 5.0/5 > **Deb** | *11 September 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like having the options for classes, events and private sessions. > > **Cons**: The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series. > > I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients. ----- ### "Pike13 is a great user friendly CRM" — 5.0/5 > **Verified Reviewer** | *7 August 2018* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member. > > **Cons**: As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this. > > All in all the software was excellent for what we needed. Hated that we outgrew it. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/136276/pike13?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/136276/pike13) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data