--- description: Review of HelpSpot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpSpot | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpSpot](/software/135949/helpspot) # HelpSpot Canonical: https://www.softwareadvice.co.uk/software/135949/helpspot Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/135949/helpspot?page=2) > HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extras that clutter the interface, cause confusion, and hike up the price. As a result, HelpSpot is one of the easiest help desk systems to learn and use: Your team won’t require any training to use HelpSpot and can be productive on day one. We have an amazing support team located in the United States, and we've been helping folks like you organize their support emails since 2005. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UserScape Software - **Location**: Poughkeepsie, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$699.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Autoresponders - Call Centre Management - Collaboration Tools - Customisable Branding - Customizable Fields - Email Management - Email Templates - Inbox Management - Interaction Tracking - Knowledge Base Management - Macros/Templated Responses - Mobile App - Performance Metrics - Prioritisation - Reporting/Analytics - Self Service Portal ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.uk/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Great basic ticketing system" — 5.0/5 > **Katie** | *15 October 2024* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, does exactly what we need- simple helpdesk ticket software. Easy to assign tickets to techs and easy to look back through old tickets. Also has a 'wiki' function that works well > > **Cons**: I can't think of any negatives with helpspot. > > Overall easy to set up, easy to use, does exactly what we needed which was an easy to use ticket system ----- ### "Good feature set for the price" — 4.0/5 > **Anthony** | *25 July 2019* | Aviation & Aerospace | Recommendation rating: 7.0/10 > > **Pros**: Allows users to submit tickets via web portal or email, can then forward notification to entire team. Pricing at our user count is very competitive > > **Cons**: Seems to lack certain customization. Seems to have internal errors on semi-regular basis, on the average of every few months. ----- ### "Helpspot keeps improving with each release." — 4.0/5 > **Brian** | *13 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I like that usability from a tech perspective is fairly good. We have been able to pare back some customization as the software improves and no longer requires certain workarounds. > > **Cons**: I feel as though there are better more fully featured alternatives available today. I think we could maybe use more integrations with systems we already have in place. > > Helpspot has been a mainstay in our support stack for many years. It performs about how we expect it to. ----- ### "Help Spot Is Our Choice For Us And Our Clients" — 5.0/5 > **Jeff** | *9 March 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: HelpSpot is simple to setup and use and provide just the right amount of out of the box power. > > **Cons**: I think more customization in reporting would be beneficial. > > I've been a HelpSpot user for over 12 years now. I personally never recommend anything else. ----- ### "Great and simple ticketing software." — 5.0/5 > **Andrey** | *8 March 2023* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Ease of use. Simple and no nonsense program. > > **Cons**: The details within all the settings could get a little too complex for the everyday use. > > Overall, HelpSpot is a great foray into the ticketing and issue tracking world. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/135949/helpspot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/135949/helpspot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data