Gatekeeper

Pros

The Gatekeeper team provides extensive implementation support, and the solution is incredibly user-friendly.

With its clear search features, easy editing and uploading, workflow building, and custom fields, the user-friendly system makes it simple to add new entries and change old information.

You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features.

Cons

The extra modules cost a lot of money.

Certain custom developments might never be made available because they need to be approved by the Ideas Forum.

Pros

The ability to customize was key. We strive to support each business unit's unique needs and processes, so a cookie cutter solution would have been too restrictive. With Gatekeeper we can shape our data and workflows to meet our teams' needs, instead of forcing them to conform to a software's built-in process. We knew adoption and integration would hinge on a system's ability adapt to OUR needs, not the other way around.

Cons

The customization's "dark" side is that it can take some time and commitment to learning how to create workflows and manage the custom data. Gatekeeper support was helpful for us in this learning process, though. Our support pros from Gatekeeper always respond promptly and truly listen to our issues and questions.

Alternatives Considered

Concord, Outlaw, Icertis Contract, Evisort, CobbleStone Contract Insight and HighQ

Reasons for Choosing Gatekeeper

We needed a contract management solution that was flexible and robust enough to track data alongside a document record. This is where so many vendor solutions with a contract component fell short. We also needed an intuitive and customizable process management solution for contract reviews that linked up easily with our existing email platforms. This was a functionality that very few contract management solutions provided, but Gatekeeper did. When our team observed that they could answer messages from Gatekeeper without having to log into Gatekeeper, they were sold.

Switched From

ServiceNow

Reasons for Switching to Gatekeeper

Practically speaking, we were drawn to the intuitive and clean user interface, as well as the customization and email/messaging options within workflows. The Gatekeeper team that we met with throughout our review of the product was friendly and helpful, but also honest with us about what the system could and couldn't do. This stood out to us and made us feel confident that we weren't be sold something different than what we would receive. We felt they would be helpful and patient with us as we not only implemented the software, but also created a contract management process. They have not disappointed us over the past few years we've been working with them, and they continue to be an extension of our team as we work to support our company.

Pros

Definitely a good option for small to medium sized firms thinking about contract DBMS and its related services with lots of integration extension options with Docusign, Workato etc.
ability to add conditional customizable fields
Create customized workflows
Can integrate to Power BI
Easy to use from an admin and a user perspective
Good support from the Gate Keeper Team
Quick implementation

Cons

unable to edit core/mandatory Gate Keeper fields (atleast the ability to change the name and where it is placed)

Pros

Easy to implement, can cover all the basic requirements but can easily be extended in so many ways if you need it.

Cons

rather limited to no presence in continental Europe

Pros

Mostly intuitive use & very responsive contacts/ AMs

Cons

Lots of fiddly changes spread out throughout the system (eg adding a group to workflow, actions need doing in lots of different sections)

Pros

The confidence it gives me that we have a system that helps us with complaince , it is my go to place for all document , would love to have the full system.

Cons

There is nothing within the system we use that i do not like , just want the whole system.

Pros

Made a disjointed process efficient, reportable and regulatory compliant.

Cons

As a result of it being so configurable, in some cases the knowledge articles are difficult to relate to personalised set ups.

Pros

Gatekeeper is an excellent platform to store all documentation for each individual Supplier for your business. It is extremely user friendly. The system triggers advanced notifications to alert you when a Contract is due for renewal or an annual review, which can be easily set up to ensure that a Contract is never overdue.
The emailing function is good. You can email Business Owners direct from Gatekeeper. All emails are stored within the individual Supplier card.

Cons

Once a document has been uploaded to Gatekeeper, you cannot rename or resave to a PDF. This would be a useful tool for main administrators.

Pros

The customer service from the start of the project and superb ongoing support.

Cons

The current price structure could be better.

Pros

GateKeeper offered many of the features of its bigger competitors but at a considerably more reasonable price point. An unexpected benefit is GateKeeper's workforce support. From sales [sensitive content hidden], to tech implementation [sensitive content hidden], to initial and continued customer support [sensitive content hidden], we have only experienced very attentive and professional interactions.

Cons

There are certain factors in the contract data that we don't think are necessary but are not able to deleted. I think the client should have the option to delete any data points.

Pros

Easy to use and has lots of possibilities.

Cons

Finding help in the Help Centre. Not easy to find what you are looking for by searching.

Pros

What I like most is that it's fairly intuitive. There are multiple ways to search for contracts/suppliers, and being able to build workflows/workflows from templates yourself is a massive plus. Also the customer support has been great from our [sensitive content hidden].

Cons

Sometimes it's difficult to remove things no longer needed (ex. remove blocked users because they're attached to an archived contract/supplier)It would also be great to export the "status" of the user.

Pros

Ease of use, visual dashboard that is interactive drilling down into meta data with the click of a mouse

Cons

Nothing not to like that I have found to report.

Pros

Integration was easy, it has a very user-friendly interface, and it is easy to learn. Gatekeeper listens to their customers when they have ideas for improvements and base their work on customer requests. They provide quick and knowledgeable support. This software has made contract and vendor management much easier to manage.

Cons

The only things I can say are missing are initialing in the e-signature capability, but it can be solved with DocuSign integration; and the ability to archive vendor contacts/users, but this can be solved by labeling them as something obviously not correct such as "Outdated Contact."

Pros

What drew us to this solution is that it met all of our top requirements in a single system - this solution drives efficiencies with both vendor and contract management and has an included partner portal where our vendors can submit information to kickoff the relationship, to maintain records as contacts change, to view contracts, and to submit due diligence information. We like that there is an ability to create custom fields on the fly in most sections as well.

Cons

The reporting is not as robust as we had hoped. There are several pre-made reports that you can leverage, but there isn't an ability to create our own reports leveraging all of the different fields in the system. We also ended up having to purchase additional features that we needed, but weren't included in the plan that fit our company's record size. It is also priced very uniquely - by contracts and vendors v. by users. This could be ok if a company had limited records, but we have a lot, so pricing went up quickly. In addition, we thought we could decrease the record amount by nesting amendments and SOWs into the master contract record, but we can't do that as workflows have to create a new full contract record.

Pros

Gatekeeper a user-friendly software that is constantly being updated with new features. The account team is very responsive and take questions and improvement suggestions very seriously. Many features that has helped us improve our contract management and make

Cons

We would like to be able to filter contracts on our custom contract data instead of only the default filter options.

Pros

It´s a user friendly application with an low threshold for new users. We are mainly using Gatekeeper for contract management and e-Sign.

Cons

I think that the reporting functionality can be improved do support other export formats than .csv.
We would like the E-sing functionality to be improved in a way to support functionality to use more information fields and to make it possible to sign with initials on each page.

Pros

how easy and straight forward is to work with it

Cons

can not think of anything, I am happy with it

Pros

Ease of use for storing contracts and annual contract values.

Cons

Unknown at this time. Time will tell......

Pros

Ease of use, updating, communicating with users. Presentation of data.

Cons

Workflows felt a little clunky, overall very few weaknesses.

Pros

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards.

Overall, I like intuitive design, it helped our admin and end users to start using without much training.

I am also looking for basic spend functionality without a need for buying additional spend module.

Cons

I like all the features, but suggest having more flexibility and options to create additional dashboards.

Pros

The fact that all your information is in one place, and easily searchable. The abilty to be able to track the supplier onboarding process through your workflows is excellent, providing you the ability to track progress.

Cons

I cannot think of any cons to using Gatekeeper.

Pros

Very intuitive and easy to use. Requires very little user training and support. Also like the ease in which fields can be added via administration profile.

Cons

Roles - need the ability to further restrict functions and visibility based on specific groups or criteria.