4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About FORM OpX

FORM OpX is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities. The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare information from multiple data sets. The system can also create charts to provide a visual element to reporting features. Form.com also provides a variety of modular plugins that go beyond the system’s core functionality. These plugins include Geo-Location Mapping, barcode scanning, file upload, calculations, sliders and calendars and more. By developing the system on a modular basis, Form.com allows businesses to customize the system without purchasing modules that aren’t necessary.
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FORM OpX pricing

FORM OpX does not have a free version but does offer a free trial. FORM OpX paid version starts at US$30.00/month.

Starting Price:
US$30.00/month
Free Version:
No
Free trial:
Yes

Alternatives to FORM OpX

FORM OpX Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.2
Ease of Use
4.0
Customer Support
4.7
5 reviews of 36 View all reviews
Assunta
  • Industry: Consumer Electronics
  • Company size: 1,001–5,000 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2020

Provides great form creation infrastructure and increases data collection capability

Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Pros

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Cons

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Alternatives Considered

123FormBuilder

Reasons for Choosing FORM OpX

Form.com had a better pricing plan for the unlimited number of form creation.

Switched From

TrueContext

Reasons for Switching to FORM OpX

Form.com was the best alternative in terms of pricing plan for unlimited number of forms.
Shawn
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 15/11/2022

FORM,com

My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products.

Pros

Mobile capabilities and customization.

Cons

It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to.

Alternatives Considered

Formstack Documents and Docusign

Reasons for Choosing FORM OpX

Offline access and the ability to download apps on Microsoft desktop computers

Switched From

Formstack Documents

Reasons for Switching to FORM OpX

Same reason above. The ability to download apps on Microsoft desktop computers
Matt
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
3

2
Reviewed on 15/02/2019

Mortgage Field Inspections

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons

For the android app, on a new Android Pixel XL phone, the app has some issues.

The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry.

The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether.
This app has also lost complete inspections and all photos with no record that they ever existed.

Michel
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 26/05/2021

Does what it says on the tin

Overall I rate this product as good. We use it in critical processes and it works well. The support team is responsive in acknowledging a problem reported. Sometimes fix can be long coming.

Note: A problem is not always a fault it can also be an issue at the user-end.

Pros

1. The ability to fill forms easily (dropdowns, radio buttons, tick boxes).
2. The ability to have checks and logic in the forms.
3. The ability to collect signatures and create PDF output which are of regulatory importance.
4. The ability to integrate with our in-house applications through the API.

Cons

1. The design and underlying meta-data of forms is a bit rigid.
2. There lacks some flexibility which affects maintainability.
3. The lack of a sandbox for testing.

Phil
  • Industry: Farming
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/09/2016

A product that meets all of our requirements

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pros

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
The software can be accessed on any platform and the system is being constantly improved.

Cons

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

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