--- description: Review of Synapse WMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Synapse WMS | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Warehouse Management System](/directory/251/warehouse-management-system/software) > [Synapse WMS](/software/13452/synapse) # Synapse WMS Canonical: https://www.softwareadvice.co.uk/software/13452/synapse Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/13452/synapse?page=2) > Synapse WMS is a cloud-based and on-premise warehouse management solution (WMS) designed for small and midsize businesses that helps manage third-party logistics (3PL) operations including real-time tasking and optimization. The platform offers warehouse management feature on a standalone basis, along with vendor managed inventory and order fulfillment capabilities within its suite across multiple customers and facilities. Other key features include labor management, value-added services, and seamless integration capabilities. The tool also includes billing functionality, customer-specific processing, information technology (IT) planning, deployment assistance, warehouse layout and process engineering planning. The system offers a comprehensive set of core 3PL features, including multi-client support, inbound and outbound processing, billing granularity for customer activities, cross-docking capabilities, web-based customer portals and a suite of value-added services such as kitting, assembly, labeling, repackaging and work order processing. The tool also provides robust inventory visibility, yard management, labor management with forecasting and data mining and solutions for last mile and appointment scheduling. Synapse WMS is capable of operating several facilities, managing multiple users and processing various orders on a unified platform. The platform also offers robust analytics and reporting to identify opportunities and continuously manage logistics operations. Additionally, the system implements a simplified returns process to address customer replacement and manage inventory. The system's flexibility and configurability enable 3PL operators to handle unpredictability and complexity with ease. It provides web services application programming interface (API) to integrate warehouse management system with other systems. Synapse WMS allows various third-party integrations with financials, shopping carts, order management, enterprise resource planning (ERP), parcel manifesting, warehouse automation and transportation management systems, allowing for secure data sharing and visibility across the supply chain. The platform's eCommerce integrations allows streamlined customer onboarding and order processing. Synapse WMS also allows users to import and export flat files, XML, EDI and proprietary data format files. Additionally, users can also import large volumes of data for managing file-based integrations. Synapse WMS's billing granularity allows for the capture and automatic billing of every customer activity, including value-added services. The labor management functionality enhances forecasting and optimizes throughput through data capture and reporting. Additionally, the flexible configuration options enable 3PLs to meet the unique requirements of multiple customers across transportation, fulfillment and logistics, while the customer portal provides them with autonomy over their orders and inventory. Support is provided by Synapse WMS via online chat and customer portal. > > Verdict: Rated **4.4/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 16 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Made4net - **Location**: Hackensack, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$3,000.00 - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3PL Management - API - Barcoding/RFID - CRM - Cross Docking - Delivery Management - EDI - Fleet Management - Import/Export Management - Inventory Management - Inventory Tracking - Kitting - Labor Management - Multi-Location - Order Fulfillment - Order Management - Receiving - Returns Management - Shipping Management - Transportation Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Warehouse Management System](https://www.softwareadvice.co.uk/directory/251/warehouse-management-system/software) ## Related Categories - [Warehouse Management System](https://www.softwareadvice.co.uk/directory/251/warehouse-management-system/software) - [Order Fulfillment Software](https://www.softwareadvice.co.uk/directory/253/order-fulfillment-software/software) - [Third Party Logistics (3PL) Software](https://www.softwareadvice.co.uk/directory/351/third-party-logistics-3pl-software/software) - [Supply Chain Management Software](https://www.softwareadvice.co.uk/directory/4250/scm/software) - [Logistics Software](https://www.softwareadvice.co.uk/directory/406/logistics/software) ## Alternatives 1. [AWS Supply Chain](https://www.softwareadvice.co.uk/software/521690/AWS-Supply-Chain) — 5.0/5 (1 reviews) 2. [CartonCloud](https://www.softwareadvice.co.uk/software/65229/cartoncloud) — 4.7/5 (79 reviews) 3. [Item](https://www.softwareadvice.co.uk/software/429471/item) — 4.6/5 (16 reviews) 4. [Excalibur WMS](https://www.softwareadvice.co.uk/software/1861/3plink) — 4.3/5 (31 reviews) 5. [Shipedge](https://www.softwareadvice.co.uk/software/14776/shipedge) — 4.6/5 (11 reviews) ## Reviews ### "Great 3PL System" — 5.0/5 > **Christopher** | *28 August 2018* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: As a 3PL we like the substantial feature set of the software. No matter what business process we have encountered we have found a way to accomplish the goal with Synapse. > > **Cons**: It took us a long time to better understand the feature set and implement them in a meaningful way. Technical support via the ticketing system can be slow. This can be addressed with selecting the correct severity level that meets the needs of the problem at hand. An outage or system failure with a high priority ticket does get addressed immediately. > > Overall this is the best WMS I have used in my 25+ years in information technology, the last 18 of which are in distribution. ----- ### "A Good WMS Developed & Supported by Good People" — 4.0/5 > **Jay** | *8 October 2018* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Synapse can be installed on your own internal network or hosted by Zethcon. Customer support is fantastic\! Zethcon utilizes an online ticketing system and are quick to respond to critical issues. The staff is very knowledgeable and has found a solution to every unique situation that we've given them. Zethcon is continually upgrading their products to keep up with technology and changing customer needs. The warehouse interface, WebRF, allows the use of smart phones and tablets instead of the costly RF guns. WebRF also has a function called Media Capture which allows the warehouse operator to take photos and upload them to the order. Our customers absolutely love this\! > > **Cons**: Billing is event driven (which is ok), but it does not allow for conditional logic. Storage renewal billing is confusing and can't be fully automated for daily, weekly, or bi-weekly schedules. Synapse's emailing capabilities are lacking and don't allow for much customization. Small package shipment notification emails to consignees are only sent once and can't be re-sent if there is a tracking number change. The customer portal, Web Synapse, is generally good and easy to navigate. Our customer’s biggest pet peeve is not being able to select \& copy text from the page. > > Synapse has completely changed the way we operate. It has taken time to change our processes and re-train our employees, but for the better. Many of our customers have come to us from other 3PL’s and are astonished by the level of service and transparency that Synapse offers. Every system has pros and cons; there’s no perfect system out there. Zethcon listens to their customers, large and small. The cons that I’ve listed will likely be addressed in the future, so you shouldn’t put too much weight on those if you’re in the market. ----- ### "Terrible customer support and poor implementation strategy" — 2.0/5 > **Frank** | *13 June 2018* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: IF set up properly the system is scalable and had all of the functionality you would want in a robust WMS. > > **Cons**: Where do I start....let's address the platform first. The system is NOT a true cloud-based solution. In order to access the operating system (servers) you will be require to set up VPN tunnels from any location that you wish to access the software from. Why is this a problem? Accessing the software from home, on a business trip, or anywhere other than your primary office is a multiple day setup process. Yes, they do have a web based access portal called WebSynapse but the functionality is EXTREMELY limited and it is basically a portal to view transactions only. Set Up....because of all of the "bells and whistles" the system requires someone extremely well versed in the software to set up your first account. After the initial set up of this single account you will need to test that single account functionality for 6+ months prior to going live. Over the course of that 6+ month you will experience issues that range from simple set up errors to critical stop dead in your tracks problems. Which leads me to my next topic... Customer Support....IT'S ALWAYS YOUR FAULT\! Either you didn't test the software enough or you didn't ask the right questions. It is very difficult to ask preventative questions about a new software package since you do not know the system logic and it is nearly impossible to test every scenario that may come up with one account. Be prepared to pay a lot of money to fix these issues. Repeat this process for every account you have. > > Scalable if you have the resources and money. ----- ### "quality warehouse management system" — 4.0/5 > **robert** | *5 September 2018* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: the ability to manage inventory with ease is the most productive part of this system. everything is systemic and inventory can be tracked, updated, adjusted, reviewed, and reported from the computer. there are multiple layers of permissions and security for users of the system so that user's abilities can be controlled with ease. all of my customer will question their inventory levels at some point because they are not using a system that is on the level of synapse on their end. 99.9% of the time my inventory is right and we are able to quickly identify where the issue is on my customers end. i would say that we use about 40% of the functionality of the system, so there is always room to grow. we are always finding new options and processes that we can use to our benefit. every time a customer throws a curve ball we are able to find a way to use the system to support their request. > > **Cons**: i have found that it is best to have a super user in house that learns and uses all of the supporting functionality of the system. it is more cost effective to build custom report in house. a super user that is 100% dedicated to understanding and managing the system allows for faster processing of reports and system setup to fully utilize all of the functions of the system and to fully test new processes. Zethcon does provide support, but there needs to be that in house person to interface and implement. > > i have been through 3 implementations for WMS systems. two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered. that is not the case with synapse. the go lives were supported and the system worked as it was designed. ----- ### "Synapse/Zethcon - Great WMS\!" — 4.5/5 > **Candy** | *7 July 2015* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider. > > **Cons**: There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/13452/synapse?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/13452/synapse) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data