Dealertrack DMS

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Dealertrack DMS

Dealertrack DMS is an auto dealer management solution that helps businesses streamline operations related to rental agreements, document management, service dispatching and more on a centralized platform. It enables staff members to access the built-in manufacturer database to extract pricing data, create estimates, and convert quotes into repair orders. Dealertrack DMS allows employees to create, track, and manage daily rental agreements based on multiple classifications, such as warranty, loaners, insurance and retail. The service dispatching tool lets administrators assign work orders based on repair priority, vehicle promise time and technician skill levels. Additionally, managers can use the in-built analytics dashboards to consolidate reports, monitor progress across KPIs, forecast dealership requirements and prioritize tasks. Dealertrack DMS facilitates integration with several third-party CRM, marketing, inventory, document management, accounting, payroll and other solutions. Pricing is available on request and support is extended via phone, email and other online measures.
Dealertrack DMS Software - Dealertrack DMS customer information
Dealertrack DMS Software - Dealertrack DMS payment management
Dealertrack DMS Software - Dealertrack DMS retail deal details
Dealertrack DMS Software - Dealertrack DMS main interface
Dealertrack DMS Software - Dealertrack DMS customer information - thumbnail
Dealertrack DMS Software - Dealertrack DMS payment management - thumbnail
Dealertrack DMS Software - Dealertrack DMS retail deal details - thumbnail
Dealertrack DMS Software - Dealertrack DMS main interface - thumbnail

Dealertrack DMS pricing

Dealertrack DMS does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Dealertrack DMS

Dealertrack DMS Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.2
Customer Support
4.3
5 reviews of 115 View all reviews
Brienna
Brienna
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2019

Dealertrack is a great system for pulling bureaus and accessing lenders!

I use this program every day and have been very happy with it. It's especially nice that it has the option to export the contents of the worksheet to other systems I use regularly (ie: dealerpull and walkaway). I am very happy with this program.

Pros

The direct access it gives to multiple lenders.

Cons

Sometimes the deals get stuck between me and another lender and I have to call to get it pushed through.

Benjamin
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 31/03/2019

Dealertrack DMS

I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Pros

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Cons

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

Verified Reviewer
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

3
Reviewed on 05/12/2018

When it works it is acceptable.

Pros

When it is up and running it is useful and would be great, the idea of what it can do is exactly what you would want.

If I want to see the service history from the last year I couldn't get all the information I needed. Not sure if this is because we didn't have the software integrated correctly or what.

Cons

Had problems logging on in the morning when I first got to work. The Vin scanner doesn't always read on the first try, have to scan and scan to get it to read.

The mobile application just didn't work fast enough. I often had to go back to my desk to get all the data I needed and by then it was too late to capitalized on the initial interaction with the customer.

Patrick
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 18/05/2021

Credit Apps

The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

Pros

It makes it easier to receive the credit applications from clients digitally verses over the phone.

Cons

The credit application form allows clients to leave out important information that’s needed for a credit decision from a bank which means we have to call and get the information. At that point we might as well just get the whole thing over the phone. Also, the number of users allowed access to the program causes problems for being able to pull the info late at night when the people are gone for the day.

Verified Reviewer
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2019

Customizable and Easy to use

Pros

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Cons

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

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