--- description: Review of Comm100 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Comm100 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Comm100](/software/129616/comm100) # Comm100 Canonical: https://www.softwareadvice.co.uk/software/129616/comm100 Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/129616/comm100?page=2) > Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comm100 Network Corporation - **Location**: Vancouver, Canada - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$31.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit our pricing page. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (33 total) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Velaro](https://www.softwareadvice.co.uk/software/160198/velaro) — 3.9/5 (9 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Premium customer support software" — 4.0/5 > **Nujan** | *16 September 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. > > **Cons**: WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. ----- ### "I have been using comm100 for the last 5 and a half years now. So far so good." — 5.0/5 > **Verified Reviewer** | *21 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: 1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola\! It responds given terms typed by my client. > > **Cons**: Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them. > > COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs. ----- ### "Comm100 didn't care about our data" — 1.0/5 > **Karim** | *27 June 2019* | Information Services | Recommendation rating: 0.0/10 > > **Pros**: nothing any more - I have to fill the box with this other blurb just to reach the minimum character count > > **Cons**: the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business > > The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down ----- ### "Using it for a few months" — 5.0/5 > **Verified Reviewer** | *18 January 2018* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is. > > **Cons**: There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards. ----- ### "Comm100 is mobile friendly\!" — 4.0/5 > **Verified Reviewer** | *8 March 2018* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there. > > **Cons**: It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/129616/comm100?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/129616/comm100) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data