--- description: Review of ComplianceQuest Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ComplianceQuest | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [EHS Software](/directory/4673/ehs/software) > [ComplianceQuest](/software/129424/compliancequest) # ComplianceQuest Canonical: https://www.softwareadvice.co.uk/software/129424/compliancequest Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/129424/compliancequest?page=2) > ComplianceQuest is an AI-powered quality and safety management system (QHSE), comprising EQMS (enterprise quality management system) and EHS (environmental health and safety) functionalities. Built natively on the Salesforce platform, it is designed to assist life sciences companies in accelerating product and process innovation, mitigating risks, and driving continuous improvement. The platform facilitates streamlined communication and collaboration across the product value chain, promoting efficiency and compliance throughout operations. The system offers a suite of integrated solutions that support organizations in enhancing quality, safety, and efficiency as they move products from concept to customer delivery. By utilizing data-driven processes, ComplianceQuest helps businesses address risks, safeguard employees and suppliers, protect brand reputation, and improve innovation, regulatory compliance, profitability, and customer loyalty. Its pre-validated design allows for ease of implementation, operation, and maintenance. The EQMS suite includes modules for audit, CAPA (corrective and preventive actions), change management, complaints handling, document management (EDMS), equipment tracking, review coordination, non-conformance management, out-of-specification (OOS) and out-of-trend (OOT) analysis, regulatory reporting, risk management, and training (LMS). The EHS suite covers modules for incident reporting, observations, permit to work (JSA), environmental management, and sustainability. EQMS and EHS modules are fully integrable, offering a connected ecosystem to drive operational effectiveness. > > Verdict: Rated **4.6/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ComplianceQuest - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: ComplianceQuest starts at $30/user/month. Contact info@compliancequest.com directly for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Canada, China, Costa Rica, Denmark, Finland, Germany, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Lebanon, Malaysia and 17 more ## Features - API - Access Controls/Permissions - Accident Investigation - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Bills of Material - Calendar Management - Calibration Management - Case Management - Change Management - Collaboration Tools - Commenting/Notes - Communications Management - Complaint Management ## Integrations (10 total) - 1CRM - Accounting ASAP - NetSuite - Oracle CRM On Demand - Professional Services Cloud - Rootstock Manufacturing ERP - SAP Customer Experience - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [EHS Software](https://www.softwareadvice.co.uk/directory/4673/ehs/software) ## Related Categories - [Safety Management Software](https://www.softwareadvice.co.uk/directory/4699/safety-management/software) - [Document Control Software](https://www.softwareadvice.co.uk/directory/4233/document-control/software) - [Corrective and Preventive Action Software](https://www.softwareadvice.co.uk/directory/4713/capa/software) - [EHS Software](https://www.softwareadvice.co.uk/directory/4673/ehs/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Alternatives 1. 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Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system. > > **Cons**: One of the challenges is that, since it is a managed package, certain components and underlying logic are locked. While this helps maintain the system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package.In Some cases, we needed to build additional configurations or automations outside the package to align the functionality with our internal workflows. > > We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency. From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. A well structured data model helps us for our troubleshooting scripts etc. In summary, the CQ package has been a very useful tool for managing device complaints. It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce. ----- ### "Highly customizable software that could meet everybody's needs" — 5.0/5 > **David** | *23 July 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Software that you can customize to your needs, they have a solution for almost any Quality process. It can connect to multiple softwares, databases and ERPs. > > **Cons**: Coming out of the box it is a bit complex, for a company that is starting its journey in a eQMS there is a lot of configuration to do. > > Really good experience, journey customizing was a bit long but the team met all my needs and were highly experience in operations. ----- ### "Customer Service is Severely Lacking (even with Premium Package)" — 2.0/5 > **Blythe** | *23 April 2026* | Pharmaceuticals | Recommendation rating: 0.0/10 > > **Pros**: The basic program for document management is good. The look and feel is nice. The guide (A.I) informing you what to do next is very nice for new users. This could be a very nice program, but it is just not there yet. > > **Cons**: There are too many steps in most processes, making it difficult. In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval. Obsolete documents are viewable by everyone. We do not use some of the modules we purchased because they are just too cumbersome (CAPA, Noncompliance). The Admin side is very complicated as well. I have a lot of issues with the system but, the system is not the biggest problem. It could be a great program with some work. The biggest problem is Customer Support. It is the worst experience I have ever had in this industry. It is a ticket system through email. They almost never answer your question or correct the problem without a lot of back and forth emails. They do not give you a time frame for tickets in the contract and there is a reason for that. They are almost never done in a timely manner. Our average resolution time is 10 days, which is appalling and that is an average. I just had a ticket that they added a permission set but did not inform us of the change. I requested the audit trail and did not ever get it. They accused us of signing in as CQ Support and performing this action. After a lot of back and forth and requests for the audit trail, they finally pulled the audit report that showed that they in fact performed this action themselves. There were no apologies. We bought the premium support but, we are not getting premium customer support by any stretch of the imagination. The whole support experience has been disappointing. Customer service is almost never stellar but this standard of customer support is a new low in my experience. New licenses are also not cheap. So the initial low cost does not carry over to getting the system up and running. It has not been well tested and there are compliance issues. Getting even compliance issues corrected have been difficult to put in motion and very time consuming. > > I think it says it all, that after a year of dealing with this, we are already looking to switch to a different system. We are willing to go through the expense and arduous process of revalidating and migrating our documents and training so we do not have to use this system and rely on this customer support team. We used this site and others to help with our decision to purchase this system and there were no negative reviews at that time. I find it hard to believe that there are so few negative reviews, so I wanted to make sure that an honest review was out there. ----- ### "ComplianceQuest at least keeps all of our paperwork in order so that’s something" — 5.0/5 > **Joshua** | *29 December 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The flickering fluorescent light overhead is driving me nuts but at least ComplianceQuest keeps everything organized for ISO 13485 compliance and therefore is one less thing to worry about. To be honest I thought I was going to be in for a world of trouble with the risk management portion because I had heard nightmare stories about how difficult the system could be to use. However, ComplianceQuest has the IMDRF codes built into the risk management module and it worked flawlessly (no issues). At least this design matrix was better than the ones we used to keep in Excel that would always be broken. > > **Cons**: Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser. Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late. > > I am glad that we are no longer drowning in paper folders at my desk. The dashboard does show me what needs to be done immediately upon login and it’s mostly decent. It keeps all of our CAPA’s and audit materials in one location so we received zero non compliance issues during our most recent inspection. Honestly, it simply functions as needed for us and the validation process was not a complete disaster to implement. ----- ### "Keeps my quality processes well organized and my audit ready" — 5.0/5 > **Brion** | *23 October 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I am daily consumer of ComplianceQuest for document control, training assignments and capa workflow across quality team and regulatory. My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore. The dashboards allow me to easily see what’s pending, what’s approved and anything that needs my attention which makes staying legal much less stressful. > > **Cons**: Though it’s power packed you might feel that it is a little cumbersome when creating new workflows or templates such as there are many levels of configuration before things get going smoothly. Automated notifications are also sometimes unreliable, so I occasionally have to reach out to reviewers myself and I wish the reporting side was a bit more forgiving pulling in custom metrics takes a bit more effort than I would prefer. > > With ComplianceQuest I can keep track of all our compliance activities training, audits and document reviews in one place where it is well organized and traceable. It saves a lot of time versus manually tracking it down especially during audits. It gives me the peace of mind that every version of a document, approval and training record is documented and easily produced when regulators ask for it. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/129424/compliancequest?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/129424/compliancequest) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data