About ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training. ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them. ChaseData CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
ChaseData CCaaS Software - Deals
ChaseData CCaaS Software - Task dash
ChaseData CCaaS Software - Personal tickets
ChaseData CCaaS Software - PhonePad
ChaseData CCaaS Software - Ticket
ChaseData CCaaS Software - Sales
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ChaseData CCaaS Software - Task dash - thumbnail
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ChaseData CCaaS pricing

ChaseData CCaaS does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to ChaseData CCaaS

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Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation...

Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels....

CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and...

Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences...

ChaseData CCaaS Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.7
Ease of Use
4.8
Customer Support
4.8
5 reviews of 138 View all reviews
Chelsea
  • Industry: Facilities Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2018

ChaseData Call Center Review

Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Response from ChaseData

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Replied 26/11/2018
Gary
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/02/2022

Really solid choice for Dialers

Dialer solutions are one of the most important pieces of your stack and we've tried quite a few of the options. Chase is the most well-rounded, feature-rich and cost-effective solution we've used. Plan on staying here for a long time!

Pros

Includes every bit of functionality we've needed for the past year, and support is really good. Price is also very competitive.

Cons

It's Windows only. We have a blend of Mac / PC users and had to lean on Parallels for the Mac users in this case, which works really well but is an additional cost.

Alternatives Considered

Ricochet360, VICIdial and Five9

Reasons for Choosing ChaseData CCaaS

Five9 wanted to charge an arm and a leg for caller ID rotation. In this day and age, it's a necessary piece of functionality for any outbound dialing. Chase had this functionality and much more for less money and offers better support.

Switched From

Five9

Reasons for Switching to ChaseData CCaaS

Most well-rounded option, great support team.
Jerrimie
  • Industry: Internet
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
1

1
Reviewed on 18/04/2022

Chase is bad

Pros

Nothing please if your reading this. Do Not Use Chase

Cons

I wish my company would use a different soft phone. Chase is making me lose money

Wayne
  • Industry: Market Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2019

Dir Call Centers

Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Pros

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Cons

It is very powerful and there are a number of ways to implement a solution.
Take time to think your deployment through.

Response from ChaseData

Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

Replied 18/11/2019
Kenneth
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/07/2017

ChaseData System was instrumental in easily replacing our premised system while increasing...

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Response from ChaseData

Thank you Kenneth for your review.

Replied 11/07/2017

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