--- description: Review of C-Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: C-Desk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [C-Desk](/software/128845/c-desk) # C-Desk Canonical: https://www.softwareadvice.co.uk/software/128845/c-desk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/128845/c-desk?page=2) > C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs). Administrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface. C-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: C-Desk - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$200.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Contact C-Desk for pricing information - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Alerts/Escalation - Assignment Management - Automated Routing - CRM - Call Centre Management - Chatbot - Communication Management - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Database - Customisable Branding - Email Management - Feedback Management - Forms Management - Help Desk Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Live Chat ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "A wonderful free tool for your organization" — 5.0/5 > **Augusto** | *20 March 2018* | Recommendation rating: 9.0/10 > > **Pros**: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk. > > **Cons**: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it. ----- ### "A knowledge base management tool for your organization" — 5.0/5 > **Ines** | *5 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected. > > **Cons**: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language. ----- ### "Below starter level" — 1.0/5 > **Sunil** | *19 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing is good. It needs a windows server and that is a big limitation in itself. > > **Cons**: Bad interface, poor concept, unfriendly installation, buggy portal. > > I tried it and repent wasting 30 minutes on this. ----- ### "Public your events and manage them with C-Desk" — 5.0/5 > **Licex** | *5 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk. > > **Cons**: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company. ----- ### "Project and task in your company" — 5.0/5 > **Xiomara Elena** | *4 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk > > **Cons**: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/128845/c-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/128845/c-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data