--- description: Review of BeyondTrust Remote Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BeyondTrust Remote Support | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Privileged Access Management Software](/directory/4241/privileged-access-management/software) > [BeyondTrust Remote Support](/software/127126/bomgar) # BeyondTrust Remote Support Canonical: https://www.softwareadvice.co.uk/software/127126/bomgar Page: 1 / 82\ Next: [Next page](https://www.softwareadvice.co.uk/software/127126/bomgar?page=2) > BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required. > > Verdict: Rated **4.6/5** by 2010 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2010 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Tracking - Alerts/Escalation - Annotations - Audit Trail - Authentication - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - Customisable Branding - File Sharing - File Transfer - Knowledge Base Management - Least Privilege - Multi-Channel Communication - Password Management - Real-Time Chat ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Privileged Access Management Software](https://www.softwareadvice.co.uk/directory/4241/privileged-access-management/software) ## Related Categories - [Privileged Access Management Software](https://www.softwareadvice.co.uk/directory/4241/privileged-access-management/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.uk/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.uk/software/392373/zoho-assist) — 4.7/5 (1402 reviews) 3. [AnyDesk](https://www.softwareadvice.co.uk/software/100985/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24101 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.uk/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "review" — 5.0/5 > **Chris** | *18 October 2023* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: easy to use for end user who are not tech savvy > > **Cons**: licensing can be pricey and need users within our team to log off ----- ### "Extensive feature set that just works" — 5.0/5 > **Verified Reviewer** | *16 August 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time. > > **Cons**: It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment. > > Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles. ----- ### "Good tool to remote in and for troubleshooting" — 5.0/5 > **Ashwin** | *20 July 2023* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: -Handy product.-Easy to use and options are very useful.-excellent connectivity. > > **Cons**: Nothing much to point in. Looks works well. ----- ### "Remote support is one of the best remote desktop app" — 4.0/5 > **Verified Reviewer** | *17 June 2021* | Research | Recommendation rating: 7.0/10 > > **Pros**: what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software > > **Cons**: what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy > > remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from ----- ### "Good and secure software for online remote support to other users." — 5.0/5 > **MIGUEL** | *30 April 2020* | Industrial Automation | Recommendation rating: 8.0/10 > > **Pros**: It is a light application, that offers a lot of functionality to do online remote support, including taking control over the other computer, transferring files, etc. > > **Cons**: It would be great if audio transmission was also possible, doing supports while using the audio computer would be a great addition (at least the version I was using did not have this functionality, maybe newer versions have it). > > Definitely doing online support in a secure way is important among many companies, specially that remote work is increasing. ----- Page: 1 / 82\ Next: [Next page](https://www.softwareadvice.co.uk/software/127126/bomgar?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/127126/bomgar) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data