--- description: Review of Bay-Master Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bay-Master | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Bay-Master](/software/126607/bay-master) # Bay-Master Canonical: https://www.softwareadvice.co.uk/software/126607/bay-master Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/126607/bay-master?page=2) > Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences. > > Verdict: Rated **4.5/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 38 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Applied Computer Resources - **Founded**: 1993 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing is based on number of features selected. • Bay-masteR Cloud Shop Management \& Tech Data - starting from $119 per month • Bay-masteR Tech Data - $99 per month - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Calendar Management - Communication Management - Contact Database - Customer Database - Customer History - Customisable Forms - Customizable Fields - Data Import/Export - Electronic Signature - Employee Scheduling - Estimating ## Integrations (5 total) - ALLDATA - Identifix Shop Manager - NAPA TRACS - PartsTech - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Work Order Software](https://www.softwareadvice.co.uk/directory/500/work-order/software) ## Related Categories - [Work Order Software](https://www.softwareadvice.co.uk/directory/500/work-order/software) - [Car Repair Software](https://www.softwareadvice.co.uk/directory/4261/auto-repair/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.uk/software/97484/ari-auto-repair-invoices) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.softwareadvice.co.uk/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.uk/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.co.uk/software/76836/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.softwareadvice.co.uk/software/88459/shopmonkey) — 4.6/5 (263 reviews) ## Reviews ### "Software that can handle all your automotive needs" — 5.0/5 > **Anthony** | *27 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: A program that can retain all your business information about customer, tax reporting, analysis of business, sales tools to recall customers. > > **Cons**: At times. It takes a while to get help with technical support. > > Very happy with system design and capacities. Great value for the fee. ----- ### "Bay-masteR" — 4.0/5 > **chuck** | *23 September 2019* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site. > > **Cons**: Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor. > > I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program. ----- ### "Just ok" — 2.0/5 > **David** | *19 August 2019* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: It works as it should sometimes. But it has enough issues to make it frustrating. > > **Cons**: While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it. The system often goes down during the day when we are busy and it completely handicaps us. The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more. Customer information should be automatically capitalized. It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again. The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue. > > I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program. ----- ### "Software that does everything" — 5.0/5 > **Sharon** | *13 August 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love. > > **Cons**: There were no cons to this program. Everything was what I expected and more > > cost and efficiency. ----- ### "Baymaster techie" — 4.0/5 > **miquael** | *5 August 2019* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Ease of use High level of functionality for the price High level of customization > > **Cons**: Not as integrated as so other programs Customer service can be spotty if you are in a rush to get your system back up and running There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/126607/bay-master?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/126607/bay-master) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data