NueMD

Pros

The product is very easy to use, it's is very convenient and customer satisfactory

Cons

It should improve more on its customers service, great app by the way

Pros

NueMD offers a simplistic design that allows you to easily extend schedules. It also offers diversity and allows you cater for different types of services rendered.

Cons

Costly and it occasionally freezes which delays your work.

Pros

The product had a decent scheduling system.

Cons

I had to write my notes in Microsoft word. There was no integrated system.

Pros

NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled.
I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.

Cons

They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.

Pros

Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.

Cons

Learning a new software.

Pros

The claims processing and support are great

Cons

SOAP notes are difficult to process, printing records can be monotonous.

Alternatives Considered

Reasons for Choosing NueMD

Switched From

Reasons for Switching to NueMD

Pros

Easy to Use- billing and scheduling in one program is great.

Cons

Too many things to list, but in a nutshell the follow up and communication from account managers, billing services and client services is a headache. From emails to calls, these people seem to enjoy ignoring their clients for some reason- and when you do get contact, they are not the most helpful (interruptive , rude, do not address by credentials by phone or email). Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on. Lastly, getting your information and records from them when terminating contract is like trying to capture a unicorn-impossible. Do your research on other EHR/billing software and save yourself plenty of hassle. Bottom line- put your money elsewhere.

Pros

The program has quick visual displays to easily navigate between screens. It allows different functionality for different users of the product within the office setting.

Cons

It takes a long time to load. It requires the use of JAVA. Some of the features are not intuitive to use. Appointment slots can be double booked without staff knowing if multiple staff book appointments at the same time.

Pros

The speed of appointment scheduling and simplicity in billing allows me to keep a more organized and synchronized agenda in real time from my mobile phone with permanent access to my patients' data.

Cons

I have no complaints, just to take advantage of so many benefits of the platform requires a good internet connection. The rest are benefits that we can enjoy.

Pros

It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.

Cons

I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product

Pros

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Pros

They did my billing and logged everything. Other than that its a slow program. They even had my phone number wrong on patient statements that they mailed out months after being billed and when patients would call them they would email me. When I asked them to change the number or had queations about the statements no one would respond.

Cons

I really hate leaving bad reviews. I hate to be this person but when you email people for 3 weeks and get 1 phone call and 1 email, something has to be said. The program it self is hard to use. You have to download it and it takes forever to load. Scanning and uploading everything is time consuming. When I reached out to billing for clarity on issues I had with patient statements no one ever got back to me. When I wanted to cancel it took me 2 weeks to get in contact with someone who could actually help. Almost a no later(4days short of) I have to call in and after 30 minutes I find our my cancellation date is in 2 weeks and the last bill will be in January. So I am essentially paying for services that should have been canceled because no one wanted to cancel when I first asked. I don't mind paying for November 16-December 16 because that's the 30 days notice that I gave them however the extra 2 weeks feels like extra money they are trying to take from me. Maybe it's because they never made a lot off of me? Either way, when they were trying to sign me up I got calls and emails. When I tried to cancel I got passed by email to email.

Pros

It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Cons

There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Pros

Whatever the pros are they are so outweighed by the awful customer service, program instability and misleading sales reps that they are not worth mentioning.

Cons

God help you if you have to electronically prescribe controlled substances. A true nightmare. We had tickets for issues that were never resolved after literally years of repeated attempts. And I’m the end after we moved to another ehr they are charging HUNSREDS of dollars for storage for read access only until we sort out our AR. Greedy useless company incapable of producing a functional ehr.

Pros

NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions.

The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module.

The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset.

Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature.

Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them.

NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Cons

Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.

Pros

It is fairly easy to use and learn. System does stay up most of the time and is typically available.

Cons

NO support at all. I have left many phone calls and sent numerous emails an have yet to have any response. Last year when I actually did manage to get someone to respond, they could not help my problem. They said that someone who could help would contact me, but I never heard form them.

Pros

The NueMD software is usually good although we have run into glitches and errors that interrupt getting work done. It is easy to learn and understand. I really liked the platform and would have stayed if they didn't have such terrible customer service.

Cons

The customer service is atrocious. They were very accommodating in the sales phase but as soon as we were in contract, everything changed. We have to constantly follow up on any request or question and it takes weeks to hear a response. We requested that one of our facilities not be renewed as we were no longer billing for that facility. Not only was the contract automatically renewed, we were made to feel as though it was our fault for not having a short term contract that was never presented to us (we provided multiple emails showing we did not want to renew the contract). We received snide emails from their client services department (with no name attached) trying to justify their sly underhanded business practices. I would definitely NOT recommend NueMD to anyone solely for the terrible customer service and sneaky practices.

Pros

Their support system is always available if you have any questions, whether it be a representative on the phone or online assistance, I have never had an issued contacting them.

Cons

I cannot say we have ever had any issues with this product.

Pros

This is obviously a well funded software that has thought of nearly everything when it comes to the standard medical office visit. The billing/insurance tools are really good... for MD codes.

Cons

If you are not a standard medical practitioner don't even bother. The customization is very limited and not comprehensive enough to be accepted by most insurances (especially PI cases). While it does initially have a fresh new look when you actually start using it you realize it is very click/drop-down heavy. The end result for a specialized clinic notes is less than adequate. I end up having to do a lot of typing to fill in gaps where the software doesn't even have an for macros or hot keys.

Pros

The ease of use makes this software perfect. It meets all of our billing/reporting needs for a five-provider medical practice. The support from NueMD has been awesome. They offer an online chat support feature, which eliminates so many "phone tag" and voicemail frustrations. The ongoing support in the EDI department for keeping the cashflow going is outstanding. I have had no problem training the staff, including my providers.

Cons

I really do not have any true complaints about the product or vendor. I do have some wishes, such that are probably practice specific for reporting or functionality things that would pertain to this practice. For instances, I would love more options for content and set up on monthly statements. But overall, I feel the product is excellent.

Pros

It is so easy to learn and is user friendly. We were able to start transmitting claims in just a few days, and Medicare which can take up to 30days was approved to transmit in less than 10days. We started receiving ERA payments within 10days of billing out. I have been in the business for 30 years and I have to say that this has been the easiest transition of setting up and billing without any problems whatsoever that I have ever experienced. The training was easy and friendly. I was really impressed with each department specializing in their own field, and the introduction and welcoming was awesome as well as the user friendly Nuebie Notes to refer to if you forgot anything during training.

Cons

I haven't experienced any cons yet, I am very happy with everything so far. I guess I would have to say the only Con that comes to mind is that I wish I had found your business a long time ago.

Pros

The support team is responsive, and will spend the time with you. You have to be vigilant and persistent, but they will not turn you away, and have a vested interest in problem solving. In our experience with other vendors, sales will get you going, but then disappear. NueMD has a robust support system (and the sales staff still responds to you after you sign up).

Cons

Can get caught up in a loop of being sent to different departments. Usually though, if you let the person you are talking about know your frustration, they will take steps to help resolve your issue. And some people are GREAT about taking ownership of client problems.

Pros

Easy to Use - Works and MAC and PC

Pros

I love how simple it is to enter EOB details in to each ticket. Monthly billing to our patients is made very simple as well and the invoices look very professional.

Cons

Our Chiropractic doctor is not fond of the SOAP note options. Since he sees so many patients often times more than once per week, it is hard for him to use the SOAP notes in this program. He prefers that the notes be transferable with all information from one visit to another because visits tend to be rather similar. He was unable to do that with this program.