Atera

Pros

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons

The inability to add month-to-month Technicians is if you’re on a yearly commit

Pros

It is the most appropriate remote control and cloud management software because it has the best cloud management features.
It eases cloud management tasks by automating them making the time to spend minimal.

Cons

It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task.

Pros

It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.

Cons

There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.

Pros

Manage all your IT from on place, one platform for all out global IT

Cons

The platform cost is high, they have a few levels of service

Alternatives Considered

Reasons for Switching to Atera

Pros

Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services.

Cons

I don't have blemish over its functionality and service of performance.

Pros

Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access.

Cons

Not really found any issues yet, works perfect my use case overseeings servers/computers.

Pros

Atera is an easy-to-use, all-in-one IT platform with AI-driven troubleshooting, automation tools, and features like RMM, PSA, and billing. It reduces manual work, speeds up issue resolution, and integrates seamlessly with third-party tools, making it a versatile solution for IT professionals.

Cons

Atera is good and doesn't have any downsides as far as am concerned.

Pros

Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts.
It has a variety of features, like patch management, remote monitoring, and a help desk for general support.
If something doesn't work their support team is always available through chat to help and solve the problem.
The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses.

Cons

I haven not noticed any issues with Atera. It is performing well and meeting expectations.

Pros

User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems.

Cons

Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times.

Pros

It's simple to use different tools starting from a unique dashboard

Cons

Pricing is a bit high, paying per user, not a real deal

Pros

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered

Reasons for Switching to Atera

Pros

Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

Cons

The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.

Pros

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Cons

Atera is way too comprehensive which make learning curve steeper.

Pros

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Cons

There has never been any daunting aspect on this program.

Pros

I like how Atera automate incident management processes which help resolve issues rapidly.

Cons

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

Pros

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Cons

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Pros

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Cons

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Pros

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management.
I have never had any issue with Atera till date.
The most I like is the UI stable and simple.

Cons

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much.
Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Pros

The best thing about Atera is the Licensing Model
Which is very fairly priced and Valuable to the end user
I have been a user for 3 years now and iam truly satisfied with the
Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.

Cons

There is no cons for me atleast, i really enjoyed the services.

Pros

- Atera lets our IT team to schedule and automate OS and third party software patches

- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements

-Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons

- Its reporting capabilities could benefit from more extensive customization options

- Dashboard customization

- Better support for more advanced scripting environments

Pros

Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing.

Cons

I have no criticisms to offer regarding this platform.

Pros

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Cons

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Pros

Patch Management, scripting, and easy integration with other Apps.

Cons

The ticketing system doesn't have an Escalating Option

Pros

Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity.

Cons

Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement.

Pros

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Cons

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates