--- description: Review of ChainDrive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChainDrive | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [POS Systems](/directory/210/web-based-point-of-sale-software/software) > [ChainDrive](/software/1240/multidev-chaindrive-retail-management-software) # ChainDrive Canonical: https://www.softwareadvice.co.uk/software/1240/multidev-chaindrive-retail-management-software Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1240/multidev-chaindrive-retail-management-software?page=2) > ChainDrive is an omni-channel retail management solution designed for retailers, e-tailers, and wholesalers. The solution is designed for apparel, footwear, sporting goods, jewelry, home goods, department store and specialty retailers. Key features include web-order fulfillment, CRM, inventory management, merchandising, warehouse management, point of sale and financial management. ChainDrive offers customer relationship management (CRM) features that help retailers to capture all customer related data and then design targeted offers to drive loyalty. The solution provides analytics and reporting features which allow users to identify which products to push and which promotions to extend. Users can also view their merchandise details which enables them to make allocation, purchasing and replenishment decisions. ChainDrive provides store budgeting features that help retailers to monitor key performance indicators, rank stores on the basis of targets, draw graphs for selected data, create variance reports and evaluate performance of all the stores on a regular basis. ChainDrive offers customer support via email, phone and through an online form. > > Verdict: Rated **3.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 11 Reviews | | Ease of Use | 3.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Multidev Technologies - **Location**: Montreal, Canada - **Founded**: 1997 ## Commercial Context - **Starting Price**: CA$1,000.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - Barcode/Ticket Scanning - CRM - Commission Management - Customer Accounts - Discount Management - Electronic Signature - Email Marketing - Employee Management - Financial Management - Gift Card Management - Inventory Management - Layaway Management - Loyalty Program - Mail Order - Merchandise Management - Multi-Location - Order Management - Ordering Automation - Point of Sale (POS) - Purchase Order Management ## Support Options - 24/7 (Live rep) ## Category - [POS Systems](https://www.softwareadvice.co.uk/directory/210/web-based-point-of-sale-software/software) ## Related Categories - [POS Systems](https://www.softwareadvice.co.uk/directory/210/web-based-point-of-sale-software/software) - [Tablet POS Software](https://www.softwareadvice.co.uk/directory/1451/tablet-pos/software) - [Sporting Goods POS Software](https://www.softwareadvice.co.uk/directory/109/sporting-goods-store-software/software) - [Retail Inventory Management Software](https://www.softwareadvice.co.uk/directory/30/inventory-management-software/software) - [Retail Accounting Software](https://www.softwareadvice.co.uk/directory/31/accounting-software/software) ## Alternatives 1. [NetSuite](https://www.softwareadvice.co.uk/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews) 2. [QuickBooks Enterprise](https://www.softwareadvice.co.uk/software/49801/qb-enterprise) — 4.5/5 (20613 reviews) 3. [Gofrugal](https://www.softwareadvice.co.uk/software/19891/gofrugal-pos) — 4.4/5 (198 reviews) 4. [Odoo](https://www.softwareadvice.co.uk/software/77019/odoo-pos) — 4.2/5 (1294 reviews) 5. [Acumatica Cloud ERP](https://www.softwareadvice.co.uk/software/24043/acumatica-manufacturing) — 4.4/5 (243 reviews) ## Reviews ### "The transition from the old Chaindrive to the new system was long and there are still issues." — 3.0/5 > **Lori** | *19 June 2018* > > **Pros**: The reports are more detailed There are more functions that are very useful in the employee maintenance section and standard reports (automatic report generation and emailing capabilities). However, since we do not use Chaindrive for accounting purposes, there are a lot of features that we cannot comment on. > > **Cons**: Creating a PO manually is not nearly as easy as it used to be. Now products have to be imported and associated with a PO otherwise the matrix is empty. The receiving module is more confusing The introduction of more logic to the new system, while it should be a good thing, has caused problems with revising a product that already exists. I cannot update/revise a product if it is already in the system whereas before I could. Searching for a customer name/purchases made by a customer is much harder to find. I used to be able to pull a sales report by customer much easier and faster ----- ### "MultiDev Review" — 5.0/5 > **Lisa** | *8 February 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs. > > **Cons**: Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev > > POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes\! ----- ### "Great Potential but Falls Short of Potential" — 3.0/5 > **Seth** | *8 February 2017* | Retail | Recommendation rating: 0.0/10 > > **Pros**: If you are technical, the reporting features are robust in general. Store Planning > > **Cons**: OTB uses different data and calculations than the other reporting and thus differs. Replenishment does not work Issues are viewed as users fault Many places or data points that can be accessed erroneously to cause user issues Expensive to not be 100% completely working > > We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback. ----- ### "Multidev Review" — 4.0/5 > **Martin** | *9 February 2017* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Really Flexible, they are building new options every year. > > **Cons**: Sometime they should ask questions and idea to their customer when the are building or doing some big changes. > > We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good. ----- ### "a complete retail software application" — 4.0/5 > **Ash** | *18 June 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise easy to integrate with 3rd party, friendly use > > **Cons**: users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy \& friendly to use not too many issues reported > > manage business operation successfully in reasonable budget ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1240/multidev-chaindrive-retail-management-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1240/multidev-chaindrive-retail-management-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data