abcoa Deal Pack

Pros

1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose.
2) Intergrated accounting. Makes life easier
3) Collections - You can run a collection call route as many times as you like and in many different orders
4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan
5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye

Cons

Drawing a blank, any time we have had an issue they are fast to react and fix it.

Pros

Fast , accurate and full featured. Highly recommend the product.

Cons

Sometimes the software can be slow and time out.

Pros

the support team is great! they know exactly what they are talking about and can help you figured out nay issues you might be having.

Cons

integrations can take a long time and cost a lot of money.

Pros

The support is amazing, with the other software programs we have been with we have never had this kind of support before.

Cons

Overall, there really is nothing at this time i really don't like.

Pros

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

Cons

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Alternatives Considered

Reasons for Choosing abcoa Deal Pack

Pros

Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs.

Cons

Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively.

Alternatives Considered

Reasons for Choosing abcoa Deal Pack

Reasons for Switching to abcoa Deal Pack

Pros

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

Cons

The only this I would like to see is the expansion of the screen to accomodate newer larger displays

Alternatives Considered

Reasons for Choosing abcoa Deal Pack

Reasons for Switching to abcoa Deal Pack

Pros

We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

Cons

The current version has so many features that workflows can seem a little clunky.

Pros

At first Pro's .. Started in 2007 with Deal Pack: was not conversion friendly from most systems. But made it work with [sensitive content hidden]. Customer service was at one point the highlight of this company. Ease of customizing and ideas were accepted with ease. We used in an accounting and loan servicing only.

Cons

Before, you could add and or remove with ease and without penalty. Now you are forced to carry unused licenses till term to avoid penalties and when you finally get to you renewal and want to remove two (2) licenses that have remained unused for two (2) plus years you are charged a $250 per license removal fee .. so $500 for them to remove two licenses that were not utilized for two years but were paid .. You are better off signing a month to month then a three year term. Because regardless of which contract you sign, you will be charged a $250 fee to reduce licenses

Pros

The customer service is the best I have EVER Received !

Cons

I have no complaints with Deal Pack we are very happy.

Pros

The ease of pulling website, CRM info into DMS

Cons

I am having a lot of headaches just merging from old system

Pros

Dealpack is very user friendly, easy to teach others how to use it. We love the integration of the accounting with the customer and sales dms. One stop shop.

Cons

Some useful features go unused because there are so many that all of them aren't covered at inception. Dealpack does hold monthly virtual training but many times we are just finding out about the feature during the training which could be months later. The reports section could use some functional updating. When exporting reports so much useless information is included, more customization within the reports WITHOUT additional fees would be useful. Sometimes if you don't get your particular support rep, it can be difficult to adequate resolution to support issues.

Pros

Deal pack has helped take our company to the next level! From accounting, to collections, to sales. We are very thankful!

Cons

The cost is the only thing that could possibly be better. But I guess you pay for what you get

Pros

The report s that you can run are endless which makes it easy to analyze sales, profit and loss, etc. the customer service is extremely helpful and always quick to respond.

Cons

There are many options to upgrade within Deal Pack which I enjoy. However, these new features always seem to cost and rarely included in our monthly subscription.

Pros

The accounting is incredible... although we no longer use the fni portion on a regular basis, we once did and it is capable.

Cons

it would be nice to have a service department option

Pros

I like the CRM product. I like the integrations with some vendors, somehow easy to use. Good accounting module which is hard to find on DMSs. They have a lot of reports already in their vault. They have good customer service and a good support team.

Cons

RDP connection. We are still waiting on the web based product. Too many clicks for some things. I will like for them to integrate with more vendors. It can be pricy if you like reports and streamline processes.

Pros

Utility reporting capability; tagging capability; customer service is off-the-charts good.

Cons

There isn't anything that I really don't like.

Pros

Great software for Collections, we can custom reports to our specific needs, has so many features to help workflow, not hard to learn the software at all. Their staff is always very helpful, they take their time to help us with our questions.

Cons

Nothing that I can say I least like but in terms of collections, it will be great to received a notification to our emails when a client is replying back to a message/email sent by our company.

Pros

I like Deal Pack for 4 reasons. First, all the tools needed to run and manage a dealership are built into the DMS. Second, easy to run, reliable standard reports with the ability to customize to your desired format if needed. Third, it has integrated, real-time accounting. Forth, it has integrated real-time accounting. Yes integrated accounting is something most dealers under estimate the need for.

Cons

I currently do not have anything negative to say about Deal Pack.

Pros

It has solutions for every aspect of our business. It’s highly customizable. We have built countless custom reports. Staff is always willing to help with notifications.

Cons

It’s very antiquated. You have to download software onto your computer to log in. You have to go through too many screens to pull reports.

Pros

The ease of use. Simplified easy to read reports.

Cons

Honestly I haven't found anything I dislike

Pros

It will do most anything you want to do.

Cons

It is mostly designed for auto financing but it does work well for a consumer finance company.

Pros

This software program is easy to learn and understand. The way the screen lay out is works perfect.

Cons

None I can think of all reports I need are available.

Pros

Ease of use in servicing loans. Accounting integration.

Cons

Too many weird things that are not easy to use. DP has a total lack of willingness to move or change the things that do not make sense or that make is time consuming to us

Pros

I like how easy it is to work with the program, I love how if you have any questions you can call support and they are always there for you to help, super friendly and professional.

Thank you, Abcoa you are all awesome!!

Cons

Everything is great, I like everything about Abcoa I have nothing bad to say or suggest .