About AppFolio Property Manager

AppFolio provides property management software that allows property managers and owners to market, automate and manage tasks related to their apartments, residential properties, commercial property, student housing or other property. The mobile, all-in-one solution includes features such as online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting and a mobile app. Using the self service online portal tenants can pay rent securely via an online payment gateway, communicate with the property owner, submit maintenance requests, schedule a property inspection, sign up for renters insurance and more. Capabilities for property owners include vacancy and rent tracking, potential tenant screening, property listings management, cash flow management, landlord insurance tracking, website building, a rent comparison tool, automatic bill posting, paperless work order generation, report customization and more. Landlords and real estate investors can list their rental property using AppFolio and any prospective tenant can submit an online application. Customers receive access to training and help resources, as well as a support team. AppFolio also offers a mobile app which allows property managers to communicate with tenants, carry out inspections, view work orders and more from a mobile device.
AppFolio Property Manager Software - Performance dashboard
AppFolio Property Manager Software - Professional websites
AppFolio Property Manager Software - Online resident portal
AppFolio Property Manager Software - Online rental application
AppFolio Property Manager Software - Screening report
AppFolio Property Manager Software - RentMatch comparison
AppFolio Property Manager Software - Performance dashboard - thumbnail
AppFolio Property Manager Software - Professional websites - thumbnail
AppFolio Property Manager Software - Online resident portal - thumbnail
AppFolio Property Manager Software - Online rental application - thumbnail
AppFolio Property Manager Software - Screening report - thumbnail
AppFolio Property Manager Software - RentMatch comparison - thumbnail

AppFolio Property Manager pricing

AppFolio Property Manager does not have a free version but does offer a free trial. AppFolio Property Manager paid version starts at US$280.00/month.

Starting Price:
US$280.00/month
Free Version:
No
Free trial:
Yes

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AppFolio Property Manager Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 1,667 View all reviews
Joe P.
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2019

#1 single-family residential PM software

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Voner S.
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/04/2021

My AppFolio Experience

We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :)

Pros

It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio!

Cons

Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running.

David S.
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
1

3
Reviewed on 22/02/2018

You're getting too big

Pros

The product itself is great and very intuitive. The mobile app is very helpful for the entire staff.

Cons

Support is really lacking. I would like to just call and get support, rather than submitting a request and waiting for an answer. I've submitted a request once and was told that what I was requesting was not supported and that I should make a suggestion. I feel that I'm already communicating with Appfolio, why do I have to re-communicate to Appfolio? The support person should have said that the feature I was looking for will be passed on to the appropriate department. I get the impression that the suggestion board is mainly a feel good function and not something that Appfolio takes seriously. I base this on the fact that there are suggestions that have several votes, have been on the board for several months and not getting a response. As an example there is as suggestion for lease expiration notice which has 1,231 votes and was suggested May 2015. It was not responded to until February 2016 and we still don't have this function. What's really funny about this particular function is that before I went to Appfolio 5 years ago I had this function on my website that I designed and had developed. This is just proof that Appfolio doesn't listen to it's clients

Response from Torri

Hi David, we appreciate you taking the time to provide this review. The nature of our software and support often requires us to look into complex accounting issues that our Customer Success Team researches in order to provide an informed response to meet your unique business needs. Thank you also for providing feedback directly to our Product Team for enhancements you would like to see. The reason we ask clients to submit feedback directly to our Product Suggestion channel is so Product can hear exactly what you are looking for with nothing lost in translation. The format also allows for us to aggregate requests so we can see what is the most highly suggested and follow up with clients to learn more. Thank you for participating and submitting your feedback to our Product Suggestion Board, as this is the most direct way for us to hear your feedback. In regards to the specific suggestion you have detailed, I have reached out to a Sr. Product Manager to provide more insight and you should be hearing from us soon. We hope to improve your experience going forward!

Replied 23/02/2018
Dennis W.
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/03/2021

Amazing Software, use what you need, and go beyond if needed.

Tenant ledger, sending mass messages to residents when needed (water shutoff, weather alerts, etc.) Bill pay is great, collecting rents with the online system residents love this feature, work orders and having everything on one system that i can look at if its 9am or 3am and issue needs taken care of.

Pros

Easy of use, always new updates, Appfolio Team is always working on new ideas, taking user like myself ideas and making them work in the software,

Cons

Honest, i use maybe 1/3 of what this software can do. I have 112 units and being a owner and operator, it has streamed lined my daily operations.

Allison A.
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
1

4
Reviewed on 05/02/2021

Promising Software / Horrible customer service

I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner

Pros

I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app

Cons

HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete
everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it.

Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many.
There is reason there is no free trial and they bound you to a one year contract.

Response from AppFolio

Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward!

Replied 21/04/2021

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