--- description: Review of MaxContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MaxContact | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [MaxContact](/software/120574/maxcontact) # MaxContact Canonical: https://www.softwareadvice.co.uk/software/120574/maxcontact Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/120574/maxcontact?page=2) > MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it. > > Verdict: Rated **4.7/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 33 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MaxContact - **Founded**: 2013 ## Commercial Context - **Starting Price**: £80.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact MaxContact directly for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: South Africa, United Kingdom ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Audio Capture - Auto-Dialer - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Blended Call Centre - Budgeting/Forecasting - CRM - Call Centre Management - Call Disposition - Call List Management ## Integrations (9 total) - Cisco AnyConnect - Dynamics 365 - HubSpot CRM - Salesforce Platform - Worldpay for Enterprise - Zapier - Zendesk Suite - Zoho CRM - Zoho CRM Plus ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workforce Management Software](https://www.softwareadvice.co.uk/directory/374/workforce-management-software/software) ## Related Categories - [Workforce Management Software](https://www.softwareadvice.co.uk/directory/374/workforce-management-software/software) - [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (872 reviews) 2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (324 reviews) 4. [Readymode](https://www.softwareadvice.co.uk/software/171343/Readymode) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1784 reviews) ## Reviews ### "Kandoo Car Credit" — 4.0/5 > **Sam** | *13 March 2024* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, whole host of reporting to improve productivity > > **Cons**: Nothing really, the setup could be easier but the team is on hand to help ----- ### "The Max Contact Experience" — 5.0/5 > **Alexander** | *16 February 2024* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of. > > **Cons**: Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign. ----- ### "Not 100% What We Wanted" — 3.0/5 > **Callum** | *5 November 2020* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: Great features, very complex features too. > > **Cons**: It looked like a great piece of software but it was difficult to set up and manage. ----- ### "Max Contact Review" — 5.0/5 > **Steph** | *5 March 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions. > > **Cons**: In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified. > > Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend. ----- ### "Utility Renewals Ltd - Max Contact review" — 5.0/5 > **Aaron** | *3 February 2021* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function. > > **Cons**: The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance. > > Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/120574/maxcontact?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/120574/maxcontact) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data